Engage Digital | Availability by channel group per hour (Routing mode only) report

Last updated on November 24, 2021
This report shows the channel group availability per hour for the selected period. For example, if the selected period is greater than one day, the graph gives an average per hour.
View of additional info when you hover your mouse over a group component
View of additional info when you hover your mouse over a group component

Interpreting results: monitoring staffing effectiveness

Similar to the Availability per channel group report, this report shows the effectiveness of your staffing and allows you to manage your staff more finely, as the results are displayed per hour.
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