Engage Digital | Chat thread by trigger report

Last updated on November 24, 2021
The Chat thread by trigger report shows the triggers that were triggered chat sessions over the selected period. A chat trigger results in creating a new chat session, and a trigger is applied always on your website, or based on a condition occurring that you define. 
 
Triggers with a low trigger number are grouped under Other. The detailed breakdown for Others is available under the graph. This report is available only if you have connected at least one Engage Chat channel.

Tracking chat activity and modulating triggers

You can use this report to see which triggers are the most/less effective. The triggers with highest numbers tell you which pages lead to most chat sessions or which pages may be more problematic for customers.
 
If a trigger triggers only a few chat sessions, the page may not pose a problem for customers, the trigger may not be configured ideally, or it may not be visible enough.
View of additional info when you hover your mouse over a group component
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