Engage Digital | Customer satisfaction report

Last updated on November 24, 2021
The Customer satisfaction report shows you the ratings from customer satisfaction surveys configured in the system. You can create customer satisfaction surveys in SurveyGizmo, and configure those surveys to be sent to customers when a conversation is closed. To configure surveys, you navigate to Admin > Digital > Surveys. 
 
The report shows the customer satisfaction ratings as selected by a customer in the SurveyGizmo survey the customer receives after their conversation is closed. Ratings are shown for each agent based on that agent’s closed conversations, as well as the total ratings for surveys for all agents with closed conversations. 
 
If an agent has low client satisfaction ratings, you should verify the agent is not closing conversations too early.
 
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