Engage Digital | Messages by language report

Last updated on November 24, 2021
The Messages by language report gives the volume of messages per language activated over the selected period. This part only appears if you have a multilingual console or use automatic language detection.

Workforce management based on the flow of language skills

Using this report, you can determine the language skills you need to process the message volume. For example, your report might show that 98% of the messages are written in English, 2% in Spanish and 1% in French. The data in this report will allow you to allocate the correct numbers of agents with those language skills to handle incoming messages.
Messages by language report
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