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Engage Digital | Messages by type of contribution report
Last updated on November 24, 2021
The Messages by type of contribution report shows the actual number of messages broken down by the specific type of message that came from one of the channels that you have configured in the system. A contribution type is a method that a channel uses to send a message such as a private message, a comment, or a video.
Each channel has its own specific contribution types. This report allows you to understand the specific techniques being used by your customers to reach out to your business using your channels.
You can click items in the graph legend to hide or redisplay a contribution type.
