Engage Digital | Messages per day report

Last updated on November 24, 2021
The Messages per day report shows you the absolute number of messages per day over the selected period. The detail shows the average number of messages per day, the total number of messages per day and the percentage of the total number over the selected period.
 
If a week is selected, the average will be equal to the total. If a period greater than one week is selected, the average is calculated per slot and then the total.

Workforce management based on the flow of incoming messages

You can use the Messages by day report to manage your workforce based on incoming message flows. To do this, you simply add the Incoming Messages filter.
 
This report can be paired with the Messages by hour report to see both daily and hourly data.
 
For example, suppose that your incoming message flow is more significant on Wednesdays and Thursdays. In this case, you would want to use more agents to handle customers on those days.
Messages by day report
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