Occasionally, you may want to display a different Caller ID to a lead than the single static Caller ID set up at the campaign level. For example, if your call center is in the Philippines and your agents are calling leads in Utah, you might find it helpful to display a local Utah-based phone number for the lead’s Caller ID.
Without a local Caller ID, you might end up confusing your leads when they see that international phone number. Plus, if any leads decide to call you back, they won’t have to dial internationally to reach you.
Our system provides you with settings that allow you to display alternate phone numbers when calling your leads. Before we go into the process, however, let’s discuss some important restrictions.