Once you’ve created some agent dispositions, you’ll see them appear in a table on the Dispositions configuration page.
The table is arranged in columns that contain information on some of the settings included in the disposition configuration modal window that appears when you create a new disposition. These settings will differ depending on if you’re viewing dispositions created for a chat queue, an inbound queue, or a campaign. We’ll go over all your disposition settings in the following sections, so all settings represented in this table will be discussed in detail in those sections.
You can use the search bar located at the top of the Disposition column to filter through your dispositions, and you can click on the Edit pencil and paper icon located at far right of any disposition in the list to open its configuration options and make changes.
The Show/Hide Disabled button at upper right of the table allows you to filter for enabled and disabled dispositions at the click of a button. And of course, the Add Disposition button allows you to add and configure a new disposition at any time.