Once you’ve created a custom criteria-based dial plan, it will appear in a table inside of the group in which it was created. To access your plans, simply click the arrow to the left of the group’s name to expand all the dial plans within it.
Each dial plan will occupy a row in the table. You’ll see a few column headers that contain information on some of the plan’s settings we discussed above.
Each row in the table contains a pencil and paper Edit icon that you can click to re-enter the dial plan’s configuration options. The Delete x icon at far right allows you delete the entire plan altogether.
Remember — these plans you’re creating will need to be assigned to one or more campaigns of your choice before they can take effect. Let’s discuss how to do that now.