Engage Voice | Creating a dial zone group

Table of contents

Before you can create individual dial zones, you must create a custom dial zone group to keep your dial zones organized. Let’s go over the steps necessary for creating a group below.
1. Navigate to Dialing > Advanced Settings > Dial Zones via the left-hand navigation bar.
2. Click the Add New Group button at far right to open the Dial Zone Group window.
3. Select a Group Name for your dial zone group.
4. Select a Base Timezone for your dial group.
5. Click Save to save your changes and exit the window.
Let’s define the two settings presented here before we move on:
  • Group Name: The name you wish to apply to your dial zone group
  • Base Timezone: The timezone you wish to use as a base across all zones and their schedules within the group. Options include US/Eastern, US/Central, US/Mountain, and US/Pacific

Managing dial zone groups

After you create a dial zone group, you’ll see it appear in a table that contains some information about your group(s) and a few configuration options. The information includes the name of your group (Group Name) and the group’s base timezone (Base Timezone) that you chose earlier.

Configuration options include Edit and Delete icons that allow you to make changes to and delete your timezone groups, as well as a Configure Zones gear icon that allows you to configure the individual custom dial zones.
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