Engage Voice | Creating a knowledge base group

Last updated on June 30, 2021

Creating a knowledge base group

1. Navigate to Agent Tools > Knowledge Base.

2. Click the Add Knowledge Base Group button next to the search bar at upper right to open the Edit Knowledge Base Group window.

3. Select a Name for your group.

4. Click Save and you’ll see your new group display in the center of your window.

1. Click the Actions button to the far right of the knowledge base group name.

2. Click Add Category to add a category (we’ll go over that next).

3. Click Edit Group to edit the group’s name.

4. Click Delete Group to delete the group altogether.