Engage Voice | Creating a knowledge base group

Table of contents

Creating a knowledge base group

1. Navigate to Agent Tools > Knowledge Base.
2. Click the Add Knowledge Base Group button next to the search bar at upper right to open the Edit Knowledge Base Group window.
3. Select a Name for your group. 
4. Click Save and you’ll see your new group display in the center of your window.

Editing a knowledge base group

1. Click the Actions button to the far right of the knowledge base group name.
2. Click Add Category to add a category (we’ll go over that next).
3. Click Edit Group to edit the group’s name.
4. Click Delete Group to delete the group altogether.
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