Caller ID is a way for you to let your leads and customers know who you are when you contact them. When the system (or an agent) dials a lead or customer, that lead or customer will be able to see the number associated with the call via the Caller ID you share — that is, your caller identification number.
In most cases, the system will allow you to choose which Caller IDs you want your leads and customers to see. Caller ID settings can be found throughout the platform, and they can be configured at different levels, which we’ll discuss in more detail below. Caller IDs can be configured at the following levels: