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Engage Voice
Agent scripting elements: Dropdown Multi-Select
Last updated on June 30, 2021
Table of contents
Use this element to create a text field with a dropdown menu from which agents can select multiple options at a time (as opposed to just one, like in Dropdown Select). Agents will be able to click into the text field and select a set of options from a dropdown menu, or, if they know which option they want, they can type that into the text field to immediately pull up the desired option.
Dropdown Multi-Select
This article discusses settings and features that are specific to the Dropdown Multi-Select element alone. Check out Editing Page elements: the basics for more information on basic element settings, and Adjusting elements on a script page for element adjustment.