Engage Voice | Agent scripting elements: Hyperlink

Use this element to create a hyperlink agents can click on to reach a webpage. Please note that this option supports both HTTP and HTTPS protocols.

This article discusses additional settings and features that are specific to the Hyperlink element alone. Check out Editing Page elements: the basics for more information on basic element settings, and Adjusting elements on a script page for element adjustment.

Configuration

In the Hyperlink element’s Configuration tab, you’ll find the following setting, which allows you to insert a destination for your link.
  • Resource URL: Enter the website URL you wish to link to in this field
Set up Hyperlink element
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