Engage Voice | Configuring inbound integrations

If you wish to configure queue-specific integrations, you can do so via the General tab in your queue’s configuration panel and scrolling to the Integrations section. See below for a list of all settings available for inbound integrations. 
  • Dequeue Web Service: This web service fires every time a caller is sent to an agent (even if the agent does not answer the phone). This may result in multiple calls to the web service for the same phone call
  • Auto Result File Destination: This is a legacy feature that provides preconfigured call detail records to be sent daily. We recommend that you instead use the customizable historical reports available in the platform
  • Agent Connect Web Service: This web service fires when an agent is successfully connected to a caller
  • Post Call Web Service: This web service fires when a caller hangs up the phone, or an agent disconnects the call
  • Agent Termination Web Service: This web service fires when an agent session is terminated
  • Post Disposition Web Service: This web service fires when an agent dispositions a call
  • Transfer Termination Web Service: This web service fires as each call transfer is terminated — once per transfer
© 1999-2021 RingCentral, Inc. All rights reserved.
Close X
Thanks!
We've sent you a link, please check your phone!
Please allow a full minute between phone number submissions.
There was an issue with SMS sending. Please try again. If the issue persists, please contact support.