Once you’ve created a new queue event, it will appear in the Queue Event Configuration table. Events are organized by rank within the table, and the order that they appear in the table will indicate when that event will occur when a caller enters the queue.
The Queue Event Configuration table contains information about each queue event, including the duration of the event and whether or not the event has been DTMF-enabled.
You can make changes to any events by clicking the Edit pencil and paper icon at far right of the event. You can also remove the event entirely by selecting the Delete trash can icon.
Finally, if you would like to provide DTMF options for each of your callers, you can select the Add DTMF plus icon to add a DTMF option for that event. Clicking this option will open a popup window with a list of configuration options for that DTMF. See the next section below to learn more about how to configure your DTMF options.