Campaigns are a way to organize and manage the different types of outbound calls leaving your contact center. You can configure campaigns by creating custom agent dispositions, uploading lead lists, setting schedules for dialing, activating compliance-supporting tools, and more.
Once you’ve created and configured your dial group
, you can begin creating campaigns within that group to segment and configure your outgoing calls. Remember that all the campaigns within any given dial group will use the dialing mode you selected in your dial group configuration settings.