If you have an existing account through RingCentral MVP, you will have the option to import agent accounts from RingCentral MVP into the admin interface.
Importing an agent from RingCentral MVP will allow that agent the flexibility of choosing how they would like to take or make calls. During the agent interface login process, agents will have the option to choose a login type that will determine if they’d like to take and make calls via the agent interface or through the RingCentral app.
Additionally, importing an agent account also imports information associated with that agent, including their first and last name, their email address, and their username and password. The rest of the agent account information can be configured within the admin interface. Visit Creating an agent
to learn more about configuring agent account settings.
If you’d like to import an agent from RingCentral MVP, you must first create that user in RingCentral MVP. There are two parts to creating a user: creating a user extension and creating and assigning a user to that extension. To learn more, visit Adding a user without a phone in RingCentral Admin Portal
Note: If you’d like to import an agent account from RingCentral MVP, you must first link your account to your RingCentral account. Contact your CSM to learn more.