Access, service, and grow your account from here.
Search
Contact us
Save time by chatting, available online 24/7.
Submit a case
The most direct way to match you to the right expert on your issue. Responses within 48 hours.
Contact us
FOR SALES
1 (888) 898-4591
FOR SUPPORT
1 (888) 898-4591
Search resources
Submit a case
Contact us
FOR SALES
FOR SUPPORT
Welcome to MyRingCentral
Hi, ${extension.contact.firstName}!
Welcome to MyRingCentral
Hi, ${extension.contact.firstName}!

Engage Voice | Intro to IVR Studio

Last updated on June 30, 2021

Table of contents

When building an IVR, you’ll spend the majority of your time in IVR Studio. This is where you’ll design and configure your IVRs. IVR Studio contains a drag-and-drop interface and allows you to build a visual representation of the potential actions you wish to provide for your callers.
 
You can build your IVRs in IVR Studio using nodes, which are visual tools that represent each of the actions you can include in your IVRs, such as playing a recording or receiving touch-tone or speech-based input. When connected, nodes will form a chain of potential actions — that is, a potential IVR call flow. 
 
You can reach IVR Studio by navigating to IVR > IVR Designer via the left-hand navigation bar and selecting an IVR from the IVR groups page. From there, you can click on the IVR Studio tab in the configuration panel at far left, and the studio will open in a new tab in your browser. 

Navigating IVR Studio

The first thing you’ll see when you navigate to IVR Studio is a blank background upon which you’ll build the different pathways for your IVRs. At far left, you’ll notice a toolbar — referred to as a palette. This palette contains all the nodes you can use to create your call flows.
 
In the top right-hand corner, you’ll find a few settings. Use the Save button to save your changes as often as you can. If you make a mistake and wish to undo it, you can select the Revert button to undo all the changes you’ve made since the last time you saved.
 
Finally, you can use the plus and minus buttons at any time to zoom in and out of the IVR’s background.
© 2022 RingCentral, Inc. All rights reserved.
Thanks!
We've sent you a link, please check your phone!
Please allow a full minute between phone number submissions.
There was an issue with SMS sending. Please try again. If the issue persists, please contact support.