Once you’ve created a campaign
and configured your basic campaign settings
, navigate to the General
tab located on your campaign’s configuration panel. You can find the Voicemail Detection Enabled
checkbox located under the Dialer Settings
When you select the checkbox, the Voicemail Detection Profile dropdown menu will appear to the right. You can then choose which voicemail detection profile you want for your campaign. By default, the Normal profile will be selected, but if you already created a voicemail detection profile and set it as default, that profile will be selected.
Custom voicemail detection profiles can be configured by navigating to Dialing > Advanced settings > Voicemail detection
via the left-hand navigation bar. To learn more about configuring voicemail detection profiles, head on to Creating a voicemail detection profile
When you enter the Voicemail detection page, the system default profile as well as custom profiles are listed in the Name column. In the Status column, you’ll see which profile is set as default. In the Number of campaigns column, you’ll see the number of campaigns a particular profile is associated with.