Configuring priority queue events for calls in <var class="keyword">
<div style="display: inline;">
RingCX
</div></var>
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Priority queue events override standard routing when specific conditions are met, such as high call volume, repeated callers, or when a queue is unavailable. To learn about regular queue events, visit [Configuring inbound voice queue events](https://support.ringcentral.com/article-v2/Configuring-inbound-queue-events-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US "") and [Configuring inbound digital queue events](https://support.ringcentral.com/article-v2/Creating-and-managing-digital-queue-events.html?brand=RingCentral&product=RingCX&language=en_US "").

Priority queue events are often used with [business hours](https://support.ringcentral.com/article-v2/Setting-up-digital-queue-business-hours.html?brand=RingCentral&product=RingCX&language=en_US "") to control how interactions are handled outside working hours. For example, when a queue is closed on evenings, weekends, or holidays, you can use the *Queue Closed* event to notify customers that agents are unavailable and route interactions to another queue for follow-up when agents are available again.

Configuring priority queue events for calls
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* In the [<var class="keyword">
  <div style="display: inline;">
  Admin Portal
  </div></var>](https://service.ringcentral.com ""), click **Contact Center** , then select *Admin*. Sign in to [<var class="keyword">
  <div style="display: inline;">
  RingCX
  </div></var>](https://ringcx.ringcentral.com/ "") and click the **Admin** tile.
* In the left panel, click **Routing** , then click **Voice queues \& skills**.
* Click the queue group, then click the queue you want to configure.

  ![Click Voice queues and skills](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/RingCX/Managing-inbound-priority-queue-events-in-RingCX/images/1-routing-voice.png)

* In the left panel, click **Queue events** .

  Note  
  To reset a priority queue event to its default settings, click the **Clear** (trash) icon.

  ![Queue events tab](https://assets.ringcentral.com/content/dam/xml-assets/doc_team/en_us/ringcentral/RingCX/Managing-inbound-priority-queue-events-in-RingCX/images/2-queue-events.png)

* For step-by-step instructions for each priority queue event type, select the event below.