Remember that Dan is editing his
existing IVR. Dan needs to make sure his queue is ready to
receive IVR tokens by configuring agent settings on his general queries queue. After enabling IVR tokens in the queue settings, he needs to complete the
External App URL field with the URL to his company website.
After configuring the agent settings in his general queries queue, Dan is now ready to navigate to IVR Studio and begin the steps below. Keep in mind that the actions below will be utilizing the Scripting node, which requires some knowledge of JavaScript.
After completing the actions and steps below, Dan needs to go back to Agent Settings in the general queries queue and assign his custom token derived from the Scripting node.