Remember that Dan is editing his existing IVR
. Dan needs to make sure his queue is ready to receive IVR tokens
by configuring agent settings on his general queries queue. After enabling IVR tokens in the queue settings, he needs to complete the External App URL
field with the URL to his company website.
After completing the actions and steps below, Dan needs to go back to Agent Settings in the general queries queue and assign his custom token derived from the Scripting node.