Depending on which type of transfer you choose via the Type field in the Transfer Properties window, the fields that appear in the window may change.
Transfers to queues, cloud profiles, and tracks are simple to configure and share the same property settings. If you select any of these options, you’ll simply need to select a specific product item from the dropdown menu that appears below.
Please note: If you want to transfer calls to a queue, cloud profiles, or track, you’ll need to create those product items within the platform before you can configure the Route node.
In other words, if you want to route a call from an IVR to a queue, you must first create a queue via the Queues tray setting under Routing. Cloud profiles and Tracks are created via the Cloud Routing and Track tray settings under IVR.