All your callbacks will appear under Callbacks which you can access via the left-hand navigation bar. As we discussed above, your callbacks will appear either under My Current Callbacks or My Future Callbacks.
Callbacks will show any available information about the customer, including the lead list dial group they belong to, their name, number, and callback date and time. In the lead information section, if you click the pencil icon under the Detail column, the Lead Details modal will pop up. From here, you can access further information regarding the lead by clicking on History.
Under the My Current Callbacks list, you can select Flush Completed Callbacks to clear your callback list. You can also click on the Refresh Callbacks button to make sure that the My Future Callbacks list is updated.