Taking notes as a RingCX agent
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Agent notes help you quickly capture details from a call or digital interaction, track the interaction's history, and document the outcome.

* For inbound interactions, a detailed note lets you quickly understand the issue and pick up where the previous agent left off.
* For outbound interactions, notes provide the necessary background for effective follow-ups, callbacks, and lead nurturing.

Note  
To use agent notes, this feature must be turned on by your admin. In some cases, you may be required to add a note before submitting a disposition.

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