Engage Voice | Deleting a Real-time reporting dashboard

Last updated on July 23, 2021

Table of contents

In Intro to Real-Time reporting, we discussed how Real-Time reporting provides you in-the-moment metrics to better understand your call center data. In Adding widgets in the Real-Time dashboard we discussed how to add widgets to your dashboard. 
When you first add widgets, you have by default already created your first dashboard. However, you might soon realize that you want additional dashboards. Here we will discuss how you can create additional dashboards as well as how you can share your dashboards with someone else or delete dashboards. 
Your options for using your dashboards are located in the field in the top left.
View of dashboard options located in the top left

How to delete a dashboard

If you decide you no longer need one of your dashboards, you can easily delete it. When you are ready to delete a dashboard, follow these steps:
  1. Click on the Analytics app icon upon log in. You’ll be directed to Real-Time dashboards.
  2. If you have multiple dashboards, use the field at upper left to select the dashboard you want to delete.
  3. Click on the field at upper left to reveal a dropdown menu and select Delete Current Dashboard.
  4. Click the blue OK button to confirm and close the window.
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