The Transport Usage Overview dashboard supports Engage Voice’s Free Domestic Traffic initiative, which provides 4,000 free Inbound/Outbound minutes. This dashboard will also let you see your 2,000 free IVR minutes per agent seat usage.
This dashboard—containing four reports—provides a breakdown of included minutes, used minutes, and overage minutes in relation to the contract bundle minutes, free domestic traffic for inbound and outbound calls, and free IVR minutes. Users will be able to differentiate billed or overage items from bundled minutes and free domestic traffic in their invoices.