Engage Voice
Historical dashboards: Billing Period Account Usage
Last updated on July 7, 2022
The Engage platform provides several dashboards that provide data on current usage information. Most of the reports used in dashboards can be found in the Standard folder of Historical reports. Read more about them in Historical reports reference.
Note: Dashboards and reports that reference digital data are reserved for future use.
Helpful hint!
Some parts of the UI will refer to reports as ‘insights.’ Reports are ‘insights’ as well. Still, most of the UI will only refer to reports as ‘reports’ and not ‘insights.’ Insight is a deprecated term.
Note: Individual phone numbers are not shown in this dashboard. Instead, applied rates are grouped by Category usage by account numbers and contact number’s country code.
Billing Period Account Usage
The Billing Period Account Usage dashboard provides an overview of actual usage for selected account(s) and billing period(s).
Below are the filters that you can use in this dashboard:
- Billing Interval: Billing interval selected by the user. For example, selecting an interval of ‘2020-01-01 to 2020-01-31’ will display data related to a closed billing interval that started on the 1st of January 2020 and ended on the 30th of January 2020.
Known bug: Interval end-date data is not included in the report. For example, if the interval chosen is ‘2020-01-01 to 2020-01-31’, only data for ‘2020-01-01 to 2020-01-30’ will be displayed.
- Account ID: ID number for the account whose data you want to be displayed.
- Account: Name of the account whose data you want to be displayed.
- Category: Filter for a specific category.
This dashboard has two sections: Usage Summary and Usage Details. These two sections are also used in the Billing Period Overview dashboard. Only the Billing Period Account Usage section allows you to filter for account ID and account name. If you are a reseller and want to view your customers’ sub-accounts, you can filter them in Billing Period Account Usage.
Additional resources
Learn more about the Usage Summary.
Learn more about the Usage Details.
© 1999-2022 RingCentral, Inc. All rights reserved.