Engage Voice
Real-time reporting Cloud Destination widget metrics

Last updated on July 23, 2021

Here are the metrics or attributes that comprise this widget:

Destination Name: The name of the cloud destination.
Routing Calls: The current number of calls that the system is attempting to dequeue to a cloud destination.
Connected Calls: The current number of inbound calls that have been connected to a cloud destination.
Presented Calls: The attempted number of calls to a cloud destination.
Accepted Calls: The number of calls that have been connected to a cloud destination.
No Answer Calls: The number of calls not answered by a cloud destination.
Busy Calls: The number of calls returned with a busy signal.
Other Calls: Calls other than connected calls — meaning no answer or busy calls.
Short Calls: The number of calls lasting less than the duration defined in the cloud profile.
Long Calls: The number of calls lasting longer than the duration defined in the cloud profile.