Engage Voice 
Real-time reporting Cloud Destination widget metrics

Last updated on July 23, 2021
Here are the metrics or attributes that comprise this widget:
  • Destination Name: The name of the cloud destination.
  • Routing Calls: The current number of calls that the system is attempting to dequeue to a cloud destination.
  • Connected Calls: The current number of inbound calls that have been connected to a cloud destination.
  • Presented Calls: The attempted number of calls to a cloud destination.
  • Accepted Calls: The number of calls that have been connected to a cloud destination.
  • No Answer Calls: The number of calls not answered by a cloud destination.
  • Busy Calls: The number of calls returned with a busy signal.
  • Other Calls: Calls other than connected calls — meaning no answer or busy calls.
  • Short Calls: The number of calls lasting less than the duration defined in the cloud profile.
  • Long Calls: The number of calls lasting longer than the duration defined in the cloud profile.
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