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Real-time reporting
Engage Voice
Real-time reporting Cloud Destination widget metrics
Last updated on July 23, 2021
Here are the metrics or attributes that comprise this widget:
Destination Name
: The name of the cloud destination.
Routing Calls
: The current number of calls that the system is attempting to dequeue to a cloud destination.
Connected Calls
: The current number of inbound calls that have been connected to a cloud destination.
Presented Calls
: The attempted number of calls to a cloud destination.
Accepted Calls
: The number of calls that have been connected to a cloud destination.
No Answer Calls
: The number of calls not answered by a cloud destination.
Busy Calls
: The number of calls returned with a busy signal.
Other Calls
: Calls
other
than connected calls — meaning
no answer
or
busy calls.
Short Calls
: The number of calls lasting less than the duration defined in the cloud profile.
Long Calls
: The number of calls lasting longer than the duration defined in the cloud profile.
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