Engage Voice 
Real-time reporting Custom widget metrics

Here are the metrics or attributes that comprise this widget:
  • Staffed Only (Under Product): An option to filter down and only view data for queues, campaigns, etc. that have agents currently staffed.
  • Open Only (Under Product): An option to filter down and only view data for queues, campaigns, etc. that are currently scheduled to be open.
  • Conversion % (Under Data): The percentage of dispositions with the success flag that were selected by agent out of the total number of answered calls.
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