Engage Voice | Real-time reporting IVR widget metrics

Here are the metrics or attributes that comprise this widget:
  • Name: The name of the IVR to which the call is connected.
  • Pres: The number of calls sent to the IVR.
  • Live: The number of calls currently active on that IVR.
  • Conn: The current number of inbound calls that have been connected to an agent or that are currently connected to a transfer destination.
  • Transfer Queue: The total count of calls that day that have been handed off from the IVR to an inbound queue.
  • Transfer Cloud: The total count of calls that day that have been handed off from the IVR to a Cloud Profile.
  • Transfer Trac: The total count of calls that day that have been handed off from the IVR to a track number.
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