Downloading reports in Prebuilt Reports

Last updated on August 22, 2023

How to download a report

Notice

On October 22, 2021, access to Prebuilt Reports in RingCentral Engage Analytics (now known as RingCX Analytics) was discontinued for new customers. Legacy customers were still able to use this feature.
On July 1, 2023, access to Prebuilt Reports in RingCentral Engage Analytics (now known as RingCX Analytics) was discontinued for existing and new users. Customers should migrate to RingCX Analytics Historical Reporting.
On July 1, 2023, access to Direct Data Access (DDA) to AWS Redshift was discontinued for all customers. Customers should migrate to RingCX Analytics Historical Reporting and use the Consolidated Reports Scheduling and Delivery feature.
RingCX Analytics Historical Reporting is the new location for all reporting features. Read Intro to Historical reports to learn more.

Prebuilt Reports gives you the option of immediately downloading a report or scheduling a report to be delivered to a destination of your choice. Here we will discuss how to download a report. If you have not already read Intro to Prebuilt Reports, you might want to do that before reading more of this article.

Before you can actually download a report, you will need to configure settings in the Report Filters tab. These settings primarily determine what information will be included in your report and vary a great deal depending on the type of report you want to download. To learn more about how to configure your filter settings, read Filtering reports.