Acceda, mantenga y haga crecer su cuenta desde aquí.
Buscar
Contacto
Enviar un caso
La forma más directa de ponerse en contacto con el experto adecuado sobre su problema. Respuestas en un plazo de 48 horas.
Contacto
PARA VENTAS
PARA ASISTENCIA
Buscar recursos
Enviar un caso
Contacto
PARA VENTAS
PARA ASISTENCIA

¿Está utilizando la versión más reciente de RingCentral?
Actualice su aplicación ahora para distrutar de la experiencia de usuario más reciente, seguridad mejorada y una calidad de llamada óptima.

Release Notes > RingCX > August 2024
Release Notes

RingCX | August 2024

Stay up to date with the latest features, improvements, and bug fixes for RingCX.
Version 24.3.2
Release date: August 2024

What’s New

This is the August Release Note Summary.

RingCentral may update these Release Notes to document additional resolved and known issues. 

August Release Notes summary

RingCX

  • New Zoho CRM integration embeds the RingCX agent UI experience into the Zoho environment.
  • RingCX is now supported on the Microsoft Edge browser.
  • Workflow Studio scripting has been extended to include omnichannel workflow triggers. This allows integrations for voice and digital interactions based on interaction lifecycle events. Available Triggers:
    • On Agent Connect: Trigger workflows when an agent connects with a customer.
    • On Agent Disconnect: Automate actions immediately after an agent disconnects.
    • On Agent Disposition: Initiate processes based on the final disposition provided by the agent.
  • Ability to handle customer interactions using a single phone number for both voice and SMS. 
  • Support for essential encoding and hashing functions into the IVR and workflow scripting. Currently available in North America.
  • Zero downtime upgrade for the telephony routing to ensure continuous service availability and reliability, which is essential for maintaining seamless customer interactions while implementing enhancements and bug fixes.
  • APIs are available for RingCX and Calabrio including digital channels and the real-time agent state API. Currently available in North America.
  • New Cloud Relay hosted service set up by professional services for specific customers as part of doing a data dip from RingCX Visual Designer.
  • Automatic suspension and restoration of RingCX based on billing status.

Analytics

  • To ensure compliance with customer historical data retention policies, historical data purging is available according to the sub-account settings governing retention.
Archive
Thanks!
We've sent you a link, please check your phone!
Please allow a full minute between phone number submissions.
There was an issue with SMS sending. Please try again. If the issue persists, please contact support.