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Release Notes > RingCX for ServiceNow

Release Notes

RingCX for ServiceNow

Stay up to date with the latest features, improvements, and bug fixes for RingCX for ServiceNow.

Version 26.2.30

Release date: June 2026

The full embedded Agent Assist experience, including real-time AI transcripts, automated checklists, and live real-time coaching, is now available.
Agents can now see the email subject line directly in the Interaction List and Interaction History views, making it easier to triage, prioritize, and identify digital interactions without opening each email to understand context.

Version 26.2.20

Release date: May 2026

RingCX CRM integrations now include Intelligent Interaction Preview, letting agents review customer history and scripts before accepting or rejecting incoming interactions.

Version 26.1.20

Release date: February 2026

Agents can now view real-time queue metrics, such as Estimated Wait Time and agent availability, before transferring calls.

Version 26.1.10

Release date: January 2026

Disposition categories are now available, so agents can view and select detailed category tags directly within the disposition panel to accurately classify interactions.
The adaptor now displays the Queue Name for inbound and outbound interactions directly in the interface.
You can now automatically associate the active interaction with the visible or newly created record in RingCX for ServiceNow.
If you select to log calls as interactions, you now have the option to auto-save the interaction.
RingCX for ServiceNow now supports the ServiceNow Zurich version. Support for the older Xanadu version has been deprecated.