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Release Notes

RingCentral desktop and web app | May 2024

Stay up to date with the latest features, improvements, and bug fixes for RingCentral desktop and web app.
Version 24.2.20
Release date: May 2024
  • Improvement for DND related "No ring" issues: To help users understand the missed calls caused by app and device OS DND status. It is especially easy for users to set a mobile device in the DND mode and forget this will also affect answer behavior on the RingCentral app.
  • What’s new announcement banner: Announcement banner replacing What's New carousel
  • Improve discovery of Help: Improved discovery of Help menu items in profile
  • BA Answered Elsewhere: This feature supports “Answered Elsewhere” in Business Analytics. When someone answers an incoming call simultaneously ringing multiple endpoints and coworkers, others see ‘Answered Elsewhere.’ 
  • Zendesk Integration Enhancements: Zendesk Integration Enhancements - In Browser Calling; Advanced Search Capabilities; Talk Partner Edition Integration; Display Call Queue in incoming calls
  • On-demand generation on AI notes during call: On-demand generation of AI notes during the call and notes available during call recap
  • Separate Live Transcription from Recording: Separate the Live Transcription from Call Recording feature
  • AI summaries: Get a summary recap of your unread messages to catch up quickly; summarize long messages to save reading time
  • Message Threading/Replies: Threading allows for more organized discussions around single conversations.
    • Replies to threads move down within the stream, allowing users to catch up quickly
    • Users can also view threads within the drawer, offering a singular view of their side conversations
  • Audio/Video Messaging
    • Audio Messaging: Optimized for speed, sending an Audio Message allows for more engaging and expressive conversation. 
    • Video Messaging: Easy to use and familiar with video recording controls; Ability to multi-task
  • Language settings in the desktop app: Users can now choose the display language for the desktop application. This feature is also natively supported by iOS/Android.
  • Assign ringtones to contacts: Instantly differentiate your calls by setting unique ringtones for your contacts.
    • Optimize screen real estate with the  drill-down experience
    • Streamlined search functionality and efficient assign ringtones workflow
  • Audio tone for warm transferred calls: Audio prompt (beep) triggered upon successful completion of a warm transfer to notify parties that transfer has occurred
  • Allow in-app role assignment to the user: Customer admins gain new capabilities in the RingCentral app > Company settings > User management > Manage users and licenses:
    • Choose the role of the user when adding a new user;
    • Change the role of the existing user;
    • Find users on account by their roles
  • Search and download of Transcription (Notes users): Enable users to search and download live transcription persisted after the call
  • AI writer: Users can now use AI writer for the following:
    • Improve writing 
    • Spelling & grammar check
    • Translate languages
    • Change message tone: casual or professional
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