If you have read Intro to Scheduled Reports
, you have a general idea of the purpose of Scheduled Reports and the types of reports it includes. Regardless of the type of report you want, Scheduled Reports gives you the option of immediately downloading a report or scheduling a report to be delivered to a destination such as an email address.
Whether you want to download or schedule a report, you will need to use the settings in the Report Filters tab to configure your report. In this article, we will discuss how you use the settings in this tab to filter the set of data that will be included in your reports.
Depending on the type of report you are configuring, you may specify the system entities to be included in the report, such as one or more accounts, dial groups, campaigns, inbound queue groups, inbound queues, or agent groups and agents. For certain reports you may also specify how the report data is to be sorted or organized within the report.
Keep in mind that the settings you have to choose from will vary depending on the type of report.