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Release Notes > Highlights

Release Notes

November 2024 Release Highlights

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RingCentral desktop app and web app

Version 24.4.20 (Release date: November 2024)

Individual SMS and Fax settings: Separate text settings and fax settings as separated setting tabs make it easier to access.
Consolidate AI settings for Closed caption and Live transcription: New unified AI settings in admin control (AI for Personal Assistant). Once enabled, closed captions and live transcription will be available for users across all package tiers.
Voicemail summary: RingSense AI Assistant will summarize the user’s voicemail based on its transcript.
Auto display Google object from Google Drive links: Automatically generates a preview with file name & type for the Google Drive link the user pastes in a conversation once a user connects to Google Drive.

RingCentral mobile app

Version 24.4.20 (Release date: November 2024)

Share message summary: You can share AI-generated summaries from your direct and team messages to other conversations, quickly highlighting key points.

RingCentral Rooms

Version 24.4.20, Android/Windows (Release date: November 14, 2024)

Notification when the host and controller are not on the same network: The IT admin and users are notified when the Rooms host and Controller aren’t connected to the same local network. The IT admin can then adjust the network to optimize Rooms performance.
Support for 540p video resolution: RingCentral Rooms now supports low-resolution (540p) video to improve the viewer experience for Webinar attendees experiencing poor network connections.

RingCentral Events

Release date: November 11, 2024

Org level analytics: Offers a dashboard designed to provide organizations comprehensive insights into their events' performance. This feature enables users to track and analyze key metrics over time, helping to drive strategic decisions and improve future event outcomes.

New email dashboard & analytics:
New enhancements:
1. New Email Dashboard: We combined "Customize Emails" and "Email Attendees" into one streamlined tab.
2. Improved Email Editor: Now with a real-time preview beside the editor for smoother updates
3. Email Analytics: View delivery and open rate data for each email, with downloadable logs in .csv format

Session improvements for speakers
- Virtual backgrounds: Speakers can select a virtual background, and can upload their own custom backgrounds. They can also use the “touch-up” and “soft light” (better light for Speakers’ faces) filters if they’d like to change their appearance when on screen.
- Pro sound settings: Speakers who have professional microphones can use this feature in order to disable all sound processing in Events. This will turn off browser sound processing, but also the noise canceling functionality.
Clips saved during video editing: Clips drafts are now saved between editing sessions for easier editing. You can save your progress and return whenever you need to export the finalized clips. New clips are now also created from where the cursor currently is in the video.

RingCX for Dynamics, HubSpot, Salesforce, ServiceNow, Zoho

Version 24.4.1 (Release date: November 21, 2024)

Main feature

You can now report issues directly within CRM integrations, enabling automatic log collection for support cases.
Escalate to video is now available for agents to seamlessly convert ongoing digital message threads into a RingCentral Video meeting, enhancing real-time collaboration.

Improvement

The user interface for Digital History in CRM integrations has been updated to improve usability and visual consistency.

Bug fixes

The issue of the second iframe displaying an empty script has been resolved.

RingCX for Zendesk

Version 24.4.1 (Release date: November 21, 2024)

Main feature

You can now report issues directly within CRM integrations, enabling automatic log collection for support cases.
Escalate to video is now available for agents to seamlessly convert ongoing digital message threads into a RingCentral Video meeting, enhancing real-time collaboration.

Improvement

The user interface for Digital History in CRM integrations has been updated to improve usability and visual consistency.