Easily redirect incoming calls to any of your devices, departments or locations, ringing them in defined order or all at once. You can set up custom answering rules based on day of the week, time of day, or caller ID.
Customize how you want your deskphone and RingCentral apps to ring when you receive or miss calls. Easily set up call handling rules for work hours, after hours, holidays, and more.
Call switch and Call flip
"Pull" the call away from the original device or app and continue it on the one you just opened with Call switch. "Push" a call between your devices using an assigned digit with Call flip.
Visual voicemail displays messages in a list on your screen, letting you choose which messages to hear first. Access and respond to messages using your mobile app or the app on your desktop or web browser.
Reinforce your business image by using different greetings for specific occasions. You can use a default greeting, create your own, or upload a professional recording.
Heads-up display (HUD) call transfer
HUD shows real-time availability of your team members and simplifies call management, making it easy to receive calls and view the status of team members. Transfer calls to other extensions directly from within HUD.
Cloud contacts syncing
Streamline communications by syncing contacts from your Microsoft and Google accounts directly in the RingCentral app. Each contact includes a source indicator to identify where they originated.
Admins can assign delegates (assistants) to answer and make calls on their behalf. This allows assistants to manage a high volume of call transfers from their desktops in real time from their desktops.
Park multiple calls in the cloud, then retrieve them from any device in your business. Call parking ensures your callers are well attended. Unanswered calls ring back after 5 minutes.
When your internet connection becomes unstable, you can call out from another device with your RingCentral Caller ID.