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Managing Company Directory in the RingCentral
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If you don’t have the Company Directory settings available, contact support to enable it on your RingCentral online account.
Company Directory Control enables admins to take control of the company contacts shown on employees' clients. Through this feature, you can hide specific contacts in your company directory from being seen in the RingCentral app.
Note: Other users can still contact hidden users by directly dialing the number or by entering the email when creating a new message.
For more information about checking your company contacts, visit Managing your company contacts in the RingCentral app desktop and web.
Hiding users from your Company Directory
Once a user is hidden, they cannot be directly contacted through phone, message, or video via the RingCentral app. However, other users can still call a hidden user by directly dialing the number or messaging them by directly typing their email when creating a new message.
- Log in to the RingCentral admin portal.
- From the Quick Access home page, click Manage Users under the Users column. Alternatively, you can navigate to Users > User List > Users with Extensions.
- Select the user you want to manage.
- Click User Details.
- Untick the checkbox for Include User in Company Directory.
Showing hidden users from your Company Directory
- Log in to the RingCentral admin portal.
- From the Quick Access home page, click Manage Users under the Users column. Alternatively, you can navigate to Users > User List > Users with Extensions.
- Select the user you want to manage.
- Click User Details.
- Tick the checkbox for Include User in Company Directory.
Unpublishing user’s non-extension numbers
Once the direct number, contact phone, or mobile phone number of a user is unpublished, the hidden number will not be shown in the user’s profile in the RingCentral app. The hidden number cannot be searched and contacted through phone.
However, other users can still call the hidden number by directly dialing the exact phone number.
1. Log in to the RingCentral admin portal.
2. From the Quick Access home page, click Manage Users under the Users column. Alternatively, you can navigate to Users > User List > Users with Extensions.
3. Select the user you want to manage.
4. Click Phones and Devices.
5. Click Unpublish on the non-extension number/s you want to hide.
6. Alternatively, you can unpublish contact and mobile phones via User Details > General.
7. Untick the checkbox for Publish in Company Directory below the number/s you want to hide.
Publishing a user’s hidden non-extension numbers
- Log in to the RingCentral admin portal.
- From the Quick Access home page, click Manage Users under the Users column. Alternatively, you can navigate to Users > User List > Users with Extensions.
- Select the user you want to manage.
- Click Phones and Devices.
- Click Publish on the non-extension number/s you want to show.
- Alternatively, you can publish contact and mobile phones via User Details > General.
- Tick the checkbox for Publish in Company Directory below the number/s you want to hide.
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