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Attaching a file in a message in the RingCentral app
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You can attach files to a message at any time, and these files can come from your computer, Google Drive, or cloud storage like OneDrive/SharePoint. You can attach any type of file, including documents, images, or videos as long as it’s under 1 GB.
The processes for attaching a file from your computer, Google Drive, or OneDrive/SharePoint are a little different, so let’s review each of these methods separately.
Note: Admins need to enable file sharing for the file sharing feature to appear on users' accounts. For more information, visit Managing file sharing in the RingCentral app desktop and web.
Attaching a file from your computer
If you’d like to attach a file from your computer without including a message, you can simply drag a file from your computer into the message field at the bottom of the app. However, if you’d like to include a message along with your attachment(s), follow these steps to attach a file:
1. Navigate to Message via the left-hand navigation bar.
2. Select a conversation from the conversation list.
3. Draft your message in the message field (optional).
4. Click the Attach file paperclip icon above the message field.
5. Select Computer from the dropdown menu.
6. Locate, select, and open the file(s) from your computer to attach to the message.
7. Once you’re ready to send your message, press Enter or Return on your keyboard or click
Post to send the message.
Post to send the message.
Attaching a file from Google Drive
1. Navigate to Message via the left-hand navigation bar.
2. Select a conversation from the conversation list.
3. Draft your message in the message field (optional).
4. Click the Attach file paperclip icon above the message field.
5. Select Google Drive from the dropdown menu.
6. If this is your first time importing files from Google Drive, a modal window will
appear informing you that you must give RingCentral permission to access your
files and remind you to enable popups in your browser. Click Ok to continue.
appear informing you that you must give RingCentral permission to access your
files and remind you to enable popups in your browser. Click Ok to continue.
7. Choose the Google account from which you’d like to import your files.
8. Log in to your Google account.
9. If this is your first time importing files from Google Drive, you will be prompted to
allow RingCentral permission to your Google account. Click Allow to continue.
allow RingCentral permission to your Google account. Click Allow to continue.
10. Locate and click on the file(s) from your Google Drive you’d like to attach to the
message.
message.
11. Press Select to attach those files to your message.
12. Once you’re ready to send your message, press Enter or Return on your keyboard
or click the Send icon.
or click the Send icon.
Note: While attachments from your local drive will appear as a thumbnail, you have the option to view that file in your browser.
Attaching files from OneDrive/SharePoint
1. Navigate to Messages via the left-hand navigation bar and open a conversation.
2. Click the paperclip icon to attach a file, and choose OneDrive/SharePoint to upload files from.
3. If this is your first time importing files from OneDrive/SharePoint, log in with your Microsoft account on the modal window.
4. Locate, select, and open the file(s) from your cloud storage to attach to the message.
4. Locate, select, and open the file(s) from your cloud storage to attach to the message.
5. Include your message in the message field at the bottom (optional).
6. Once you’re ready to send your message, press Enter or Return on your keyboard or click the Send icon.
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