Desktop & web

Viewing call recordings in the RingCentral app 
| RingCentral app

If you record any of your calls in the RingCentral app, those call recordings will show up in the Call recordings section of the Phone menu. On this page, your call recordings are listed by most recent, with the name of the caller (if applicable) and their phone number. 
 
In addition to seeing the name and number of each call recording, you can also perform specific actions on each call recording, such as calling the person related to the call recording, downloading the call recording, and more.

Viewing call recordings

When you hover your mouse over any of the call recordings, the following buttons will appear at far right:
  • Play: Click the play button to listen to the recording. You can use the slider beside this button to fast forward or rewind the call recording
  • Message: Click the double chat bubble icon to send a message to the caller. This option is only available if the sender is in your RingCentral contacts list
  • Text: Click the chat bubble icon to send a text message to the recipient of the call. You will be redirected to a text message thread to continue drafting your text. This option is available if the sender is not on your RingCentral contacts list
  • Start video call: If available, click this option to start a video meeting. The video source depends on your selected video service. See Configuring RingCentral Video settings on RingCentral app desktop and web to learn how to set your video service for your RingCentral app
  • Call: Click the phone icon to call the recipient 
  • Download: Click this option to download and save the recording as an .mp3 file
  • Delete: Click this option to delete or remove the voicemail message from your list of received voicemails. Click Delete once more on the modal window to confirm
  • Block/Unblock: Click to either block or unblock the sender. This will not block all numbers associated with the sender, only that specific number
Please note: Some options mentioned above may appear beneath the More kebab icon. Select the icon to expand a list of additional options.
© 1999-2021 RingCentral, Inc. All rights reserved.
Close X
Thanks!
We've sent you a link, please check your phone!
Please allow a full minute between phone number submissions.
There was an issue with SMS sending. Please try again. If the issue persists, please contact support.