You can make a call right within the RingCentral mobile app to other users in your organization as well as to external phone numbers. In order to use this feature, your app administrators must first enable phone features at the account level.
Starting a call
There are several ways you can make a call in the RingCentral app. You can start a call via the following methods:
Selecting the dial pad icon in the lower right corner of the Calls and Voicemail tabs in the Phone interface
Tapping on a name or number in the call history section under the Calls tab in the Phone interface.
Tapping on the phone icon anywhere you see it within the app
For the purpose of this article, let’s discuss how you can place a call via the dial pad.
Starting a call using the dial pad
One method of making a call in the mobile app is via the dial pad. The dial pad allows you to make calls to other users in the RingCentral app or external numbers so long as telephony has been enabled at the company account.
1. Navigate to Phone via the bottom menu bar.
2. Tap the green dial pad icon in the bottom right-hand corner.
3. Enter a number in the dial pad and dial the number.
You can also change your outbound Caller ID before starting your call. Tap the From dropdown menu to select from the list of available Caller IDs. To change the default Caller ID, go to the Settings menu of the RingCentral mobile app.