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Submitting your Porting order

Moving a phone number to RingCentral? Here's a step-by-step guide to ensure your number transfer goes smoothly.

Overview
Submit Order (Local)
FAQs
Rejections
Acronyms

Overview

Would you like to transfer your local UK number to RingCentral? Follow these steps to ensure your number transfer goes smoothly. Please use the tabs above to navigate through the details.

If you are porting more than 100 numbers to RingCentral from the same carrier, please contact your Account Manager or Support.  Your number must be active with your carrier in order to be transferred to RingCentral. You may cancel your telephone service after the transfer is complete.

Your number must be active with your provider in order for it to be transferred to RingCentral. You may cancel your phone service after the transfer is complete.

The porting time is from 09:00 - 17:00 local time in the country of origin Monday to Friday. There is a 0-3 hour porting window and potential downtime may occur.

A change and/or cancellation of the porting must be requested at least 5 working days in advance.

This process may take up to 60 business days after you submit your request through your RingCentral account. However, the duration may depend on your current service provider or the complexity of the request. Once we verify your order, we'll work with your existing carrier to port your number as quickly as possible.

Need help?

Please contact your Account Manager or Support at 0800 014 8091.

Local Order Submission Steps

This article provides instructions for transferring a UK number to RingCentral via your Admin Portal.

  1. Gather the necessary requirements and information needed to submit the port which include:
    • Completed Letter of Authorization (LOA)
    • Emergency service address required (usually the same as the LOA)
    • Latest bill containing numbers from current active carrier
    • Specify the Main Billing Number (MBN) 
  2. Log in to the online account as Administrator.
  3. From the Quick Access homepage, look for the Phone Numbers category and click the Transfer Numbers link.
  4. The Transfer Numbers: Select Number Type dialog box appears, select Local Number if your account is the United Kingdom based or International Number if your account is based in any other country than the United Kingdom.
Quick Access homepage
  1. Enter your current service provider and their address (optional), then click Next.
Number Type
  1. Answer the Pre-Check questions accordingly, then click Next.

Note: If you choose an option that can inhibit the port request, a caution will appear in yellow under the question with additional information. If red, the system will not allow the agent/customer to proceed further with the port request.

Number Type
Number Transfer Path
  1. If you are transferring a geographic number, enter your Billing Telephone Number (BTN) (also known as the Main Billing Number (MBN)). This is the main number of the account with your current provider. If you want to transfer this number, tick the I want to transfer my Billing Telephone Number checkbox.

    Enter your billing telephone number, check the "I want to transfer my Billing telephone number" box if the BTN is to be ported. Do not check the box if you do not want to transfer the billing phone number. IMPORTANT: When porting multiple local numbers, ensure that the numbers are local and on the same service provider.

    Add additional numbers to port in the space below, then click Next
Number Transfer Path
  1. Confirm the numbers to be ported, then click Next.
Number Transfer Pre-Check
  1. Select a desired transfer date, then click Next.
Number Transfer Pre-Check
  1. If you have an active temporary number in your RingCentral account that you want to replace with the number you are transferring, click Select and select the temporary number from the list.

    If you would like to add the transferred number as an additional number to your account (fee details will be displayed on the next screen), click Next.
Enter Numbers
  1. Provide all information exactly as your current service provider has it on file. If necessary, contact your current provider to ensure the information is correct. Click Next.
    • Name - Business name and person authorized to make changes to the account
    • Service - Location where the numbers are active
    • Others - Such as contact information, current and previous service providers
Number Review
  1. Review the details entered on the previous step. Once confirmed, click Next.
Number Mapping
Number Mapping
  1. Upload the most recent bill pertaining to the numbers to be ported. Once uploaded, click Next.

    * You may proceed to the next step without uploading, but please be advised that a delay in uploading the bill will cause a delay in order processing.
Number Mapping
  1. In the Additional comments section, enter additional details in the space provided.

    In the Send emails to section, enter the email address(s) to which you would like all number porting notification emails to be sent (optional). If not specified here, all notification emails will go to the system admin user. Click Next.
Account information
  1. Download the LOA, complete, then click Next.
Transfer Date
  1. Upload your completed LOA as the system will not allow you to proceed further without it. Click Complete.
Additional comments and email
  1. Our number portability team will send your transfer request to your current service provider. Once the application is complete, you will receive an email informing you that we have sent the transfer request.

    After you complete your request online, you may view the status of your request under Phone System > Phone NumbersTransferred
Additional comments and email

* If the order is rejected, click on the order number and it will appear in the order details section above. Instructions to resolve the issue are provided in this section and will be sent via email.

Success!

We will make test calls to verify that the calls are routed to the RingCentral network. Once your calls are correctly routed through RingCentral, we will email you to notify you that the numbers have been ported successfully.

FAQs

This article answers the most frequently asked questions for number porting. Before you cancel an account, or simply just wish to move a phone number to, or from RingCentral, this article provides everything you need to know to make the transfer go smoothly.

Porting In

Porting Out

Answers

Porting in to RingCentral

1. What does "port my number" mean?

"Porting" simply means transferring your existing landline from one telephone service provider to another.

2. Who owns my phone number?

You own it! We simply take care of it for you. We "port in" your number from your current provider and maintain it.

3. Is there a porting fee?

The cost of arranging the port of your number from your existing phone carrier is shouldered by RingCentral. Any contract terms you have with your existing carrier, associated with the number(s) should be managed by you.

4. What numbers can be ported to RingCentral?

We can port most Toll Free, Non geographical and Local numbers in the UK. * Subject to change.

5. How long will porting take?

On average, porting can take 30+ business days. Don't worry, we'll keep you updated throughout the porting process, and we'll let you know once we have agreed on a confirmed porting date with your current carrier. You'll want to initiate the port with plenty of time before you cancel your account to not delay the process.

6. What information is needed to port my number?

The information needed to port your number will be collected during order creation. That information includes: the number(s) you are porting, the main billing number, your existing carrier and the physical address that your carrier has on record for the numbers (no PO Boxes).

The information may differ according to the type of number you are porting. We strongly recommend you contact your existing carrier to confirm the details required to port your number(s). This includes asking for a list of all of the numbers you have with them, not just what you are using. If the information provided does not match what your existing carrier has on file, they will reject the request. Any discrepancies can delay the number porting process, including the canceling of the account.

* Keep in mind that your losing provider may require the entire range/block of numbers to be ported.

7. When should I cancel my existing service?

Your service must remain active with your current provider throughout the number porting process. You will be notified by RingCentral once your number has successfully ported and you will be able to cancel your service with your current provider at that time. RingCentral does not cancel your service on your behalf.

8. Does porting my numbers automatically cancel the service with my existing carrier?

Porting your number(s) does not automatically cancel services with your existing carrier. It is your responsibility to request cancellation with your existing carrier and to follow up after the port completion to ensure all services you require terminating have been.

Please note that RingCentral is not responsible for the cancellation of any service. Porting your phone number may also cause your carrier to automatically cancel any services associated with the porting numbers. Please check with your current carrier before starting the porting process.

9. Will my existing service work during the porting process?

Your existing service will work normally during the porting process as long as you do not make any account changes. Once your numbers have been ported to RingCentral, your old service will no longer function. We will share a confirmed date of port and a time window beforehand. Please be aware that the numbers can port anytime during this window. You may experience some downtime when the numbers are removed and re-routed to us. This downtime is usually minimal.

10. Can I port multiple numbers to RingCentral or do a bulk port?

You can start the porting of as many numbers as you wish from within your account. If you plan on porting more than 100 numbers in one submission to RingCentral from the same carrier, please contact your Account Manager or Support.

11. How do I check the status of my current number transfer?

Once you have submitted your request, you will be sent a confirmation to the emails provided during submission. We will communicate any issues with the request including rejections and how to resolve them. Finally, we'll also let you know once we have agreed on a confirmed porting date/window with your current carrier. If you have further inquiries regarding your request please contact your Account Manager or Support.

12. How will I know if there's a problem with my number transfer?

Our team will contact you if any issues are identified with information you have provided. Once the port request has been submitted, it can take up to 5 -7 working days on average to receive any feedback. Should the request be rejected by your existing carrier, we will provide as much detail and guidance as possible.

13. What are the main reasons for my port being rejected?

If the information you submitted in your port request does not match your current provider’s records, the request can be rejected by the current provider. The most common reasons for port requests to be rejected in the UK are:

  • numbers specified does not match the losing carrier records
  • the address/postcode does not match with the existing carrier’s records
  • the current provider specified is not correct
  • the company name provided does not match the existing carrier’s records

14. When will my number be ported?

RingCentral will notify you via email once a confirmed porting date and window is received from your current provider. Please be aware that the numbers can port anytime during this window. You may experience some downtime when the numbers are removed and re-routed to us. This downtime is usually minimal.

15. How soon can my number be activated after the port is completed?

Our team will add/map the ported number(s) onto your account as soon as the numbers have been ported and have been confirmed to be routing to RingCentral.

16. Do I need to complete a form to port my telephone number from my current service provider?

When submitting a number port request on your online account, a Letter of Authorization (LOA) will be available to download to be completed manually. This will need to be fully completed, signed and dated, then attached to the port request during submission. Please keep in mind that you may be required to provide other documentation such as a bill copy.

17. How do I know if my documents were submitted to my provider?

An email notification will be sent to you stating that we have submitted the number port request.

18. How do I cancel my number port request?

Our team will be providing you with regular updates. Should you want to cancel your request, please reach out to the team by replying back to their email or by contacting your Account Manager or Support. Please allow at least 5 business days for coordination.

19. I subscribed to a trial account with RingCentral but I want to port my number, is this possible?

In order for you to own a particular number, the first requirement is a paid subscription. We can only port telephone numbers to an active and paid RingCentral account. Please upgrade your account to paid status before you initiate the porting process.

20. What should I do if I ported my number but am not receiving calls?

You may need to contact the previous carrier of the number to remove the ported number from their database or switches. If all is fine with the previous carrier, please call 0800 014 8091 or email the assigned Porting Specialist for further assistance.

Porting out from RingCentral

1. Can I port my number(s) out from RingCentral?

Yes! You can port your number(s) out to the carrier of your choice at any time. There are no restrictions or fees to do so.

2. Is there a fee to port my number(s) out from RingCentral?

RingCentral does not charge a port out fee, however your new provider may charge a porting fee. You will still be responsible for paying for your monthly service until the number port completes.

3. Will my new carrier accept a phone number ported from RingCentral?

The majority of carriers will accept phone number ports from RingCentral. Some mobile carriers have policies that only allow them to port in "wireless" phone numbers. RingCentral’s numbers are classified as "wireline" and that classification cannot be modified by RingCentral. Please check with your new carrier first.

4. Can I port out a number to any phone?

When you port out a number, your RingCentral account will have the information you will need to port the phone number to your new carrier. This information is located under the Billing and Payment tabs on your RingCentral Online account. You will need to provide this account information to the new carrier to port to their service.

5. How long does porting out take?

Port out timing depends on the carrier or service provider you are porting to. They all have different Service Level Agreements (SLAs). Please consult with your new carrier.

6. I'm porting out, why do I need to keep my account active?

The number will need to be in an active state during the port out process. Once the number has been ported away, you need to contact RingCentral Support to cancel your service and avoid any further charges.

Rejections

This article lists the various reasons why the number transfer request was rejected by your carrier. 

After submitting a number transfer request, it may take a few days for your current service provider to respond to the request. Depending on the information you provided, they may either accept or reject the request. Listed below are the various reasons why your carrier might reject your number transfer request and the corresponding actions you can perform to address it

Rejected for Missing/Incorrect RIO or SIRET number

A number transfer application may be rejected because the The SIRET or RIO code provided does not match what the losing provider has on file or it is missing altogether.

* The RIO code is usually requested for a single residential number port if the losing operator requires. This should be provided by the losing operator if requested from them.

To resolve, please contact your service provider to confirm the correct details and follow the instructions provided on the rejection email you received to resubmit.

Rejected for Illegible or Incomplete Document

A number transfer application may be rejected because the attached Letter of Authorization was not signed, filled out, or the writing was illegible.

To resolve, download the Letter of Authorization (LOA) from your admin portal, complete, sign, and email to your Porting Specialist to proceed.

Rejected for Customer Has No Service With LCP (Losing Communications Provider)

A number transfer application may be rejected because the losing carrier is advising that the numbers to be ported are not currently in service.

To resolve, please contact your service provider to clarify if they use an underlying carrier and confirm the numbers are in service. Once confirmed, download the Letter of Authorization (LOA) from your admin portal, complete, sign, and email to your Porting Specialist to proceed.

Rejected For LCP (Losing Communications Provider) Installation Postcode Invalid

A number transfer application may be rejected because the address including the postcode provided on the Letter of Authorization (LOA) does not match what your current carrier has on file.

To resolve, please contact your service provider to confirm the correct details and follow the instructions provided on the rejection email you received to resubmit.

Rejected for Single/Multi-Line Order

A number transfer application may be rejected if it’s a Single-Line order but the phone number to be ported is Multi-Line and vice versa. The port has been rejected as the type of number specified is not correct.

RingCentral will manage this internally and resubmit the request appropriately. There is no need to take action to resolve unless otherwise noted in the rejection email.

Acronyms

ACCT Account or Account Number: a unique numeric or alpha-numeric identifier for an account
BBL Basic Business Line: provides a customer with a one or more analog, voice-grade telephonic communications channel that can be used to place or receive one call at a time.
BTN Billing Telephone Number: the main number on a customer's account
Carrier All entities that provide some form of telecommunication services (fixed and/or mobile; voice and/or data) as their primary business to consumers, enterprises, governments and other telecom service providers
CIF Certificado de Identificación Fiscal (Spain): the tax ID number that identifies a company or legal entity
CSR Customer Service Record (US): a document detailing all the legal ownership attributes of a phone number which includes items such as account number and service address
DDI Direct Inward Dial (Europe & Oceania): a telephone service that allows a phone number to ring through directly to a specific phone at a business instead of going to a menu or a queue and needing to dial an extension
DID Direct Inward Dial (US & Canada): a telephone service that allows a phone number to ring through directly to a specific phone at a business instead of going to a menu or a queue and needing to dial an extension
DOD Direct Outward Dial: a service of a local phone company (or local exchange carrier) that provides a block of telephone numbers for calling into a company's private branch exchange (PBX) system
eLOA Electronic Letter of Authorization: auto-filled LOA generated only in Admin Portal orders
FOC Firm Order Confirmation/Commit: a confirmation from a current service provider that the order to port a telephone number will be fulfilled and on a specified date
GSP/GCP Gaining Service Provider/Gaining Communications Provider: the communications provider to whom the customer is transferring
ISDN Integrated Services Digital Network: a technical standard and design philosophy for digital networks. ISDN provides high-speed, high-bandwidth channels to every subscribers on the public switched telephone network, achieving end-to-end digital functions with standard equipment interface devices
LAC Local Area Code (US & Canada): a 3-digit number that serves as the the identifier for a geographic region
LNP Local Number Portability: also known as number portability and number porting, enables end users to keep their telephone number when switching from one telecommunications service provider to another.
LOA Letter of Authorization: a document or form that is exchanged between telecom companies, or between a customer and a telecom company, granting permission for the receiver to install telecom services for the sender
LOI Letter of Intent: a document outlining the general plans of an agreement between two or more parties before a legal agreement is finalized. A letter of intent is not a contract and cannot be legally enforced; however, it signifies a serious commitment from one involved party to another.
LSP/LCP Losing Service Provider/Losing Communications Provider: the communications provider from whom the customer is transferring
LSR Local Service Request: the industry name for the order in which carriers submit to other carriers to initiate a port order of a single or multiple telephone numbers
MBN Main Billing Number: a telephone number on a customer's account which some providers use to as a way to easily identify an account.
NBN National Broadband Network (Australia): a national wholesale open-access data network which includes wired and radio communication components rolled out and operated by NBN Co, a Government-owned corporation
NTD Number Transfer Department
PBX Private Branch Exchange: a hardware system that handles routing and switching of calls between a business location and the telephone network
PIN Personal Identification Number: a numeric or alphanumeric string that is used to authenticate a person to a system
PON Purchase Order Number: a system generated order number assigned to port orders to easily identify individual requests
POTS Plain Old Telephone Service: old-fashioned copper wires connected to a standard telephone that provides the power and connectivity to the telephone service provider's central switching system
POV Pre-Order Validation: a request for information sent by the winning service provider to the the losing service provider in order to complete a porting request successfully
PRI Primary Rate Interface: an end-to-end, digital telecommunications connection that allows for 23 concurrent transmissions of voice, data, or video traffic between the network and the user
Provider Offers telecommunications services to customers typically governed by a service agreement
RFI Request For Information (Canada): a document detailing all the legal ownership attributes of a phone number which includes items such as account number and service address
RH Range Holder: the communications provider who has been allocated a range of numbers that includes the number to be ported.
RIO Code Carrier Identity Number (France): A unique three- or four-digit access identification code that is assigned for use with certain switched access services
Rollback/Snapback/Emergency Restore Moving a TN back to the customer's active carrier within 24 hours of the port activation into RC
SIRET The business registration number that serves as a geo-identifier for companies
Supplier Wholesaler Provider
TF Toll-Free: telephone numbers with distinct three-digit codes that can be dialed from landlines with no charge to the person placing the call
TN Telephone Number
VAT Value Added Tax ID
VoIP Voice Over Internet Protocol: a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line
WTN Working Telephone Number: normally a subscriber's secondary line to the BTN

  • ACCT: Account or Account Number: a unique numeric or alpha-numeric identifier for an account
  • BBL: Basic Business Line: provides a customer with a one or more analog, voice-grade telephonic communications channel that can be used to place or receive one call at a time.
  • BTN: Billing Telephone Number: the main number on a customer's account
  • Carrier: All entities that provide some form of telecommunication services (fixed and/or mobile; voice and/or data) as their primary business to consumers, enterprises, governments and other telecom service providers
  • CIF: Certificado de Identificación Fiscal (Spain): the tax ID number that identifies a company or legal entity
  • CSR: Customer Service Record (US): a document detailing all the legal ownership attributes of a phone number which includes items such as account number and service address
  • DDI: Direct Inward Dial (Europe & Oceania): a telephone service that allows a phone number to ring through directly to a specific phone at a business instead of going to a menu or a queue and needing to dial an extension
  • DID: Direct Inward Dial (US & Canada): a telephone service that allows a phone number to ring through directly to a specific phone at a business instead of going to a menu or a queue and needing to dial an extension
  • DOD: Direct Outward Dial: a service of a local phone company (or local exchange carrier) that provides a block of telephone numbers for calling into a company's private branch exchange (PBX) system
  • eLOA: Electronic Letter of Authorization: auto-filled LOA generated only in Admin Portal orders
  • FOC: Firm Order Confirmation/Commit: a confirmation from a current service provider that the order to port a telephone number will be fulfilled and on a specified date
  • ISDN: Integrated Services Digital Network: a technical standard and design philosophy for digital networks. ISDN provides high-speed, high-bandwidth channels to every subscribers on the public switched telephone network, achieving end-to-end digital functions with standard equipment interface devices
  • LAC: Local Area Code (US & Canada): a 3-digit number that serves as the the identifier for a geographic region
  • LNP: Local Number Portability: also known as number portability and number porting, enables end users to keep their telephone number when switching from one telecommunications service provider to another.
  • LOA: Letter of Authorization: a document or form that is exchanged between telecom companies, or between a customer and a telecom company, granting permission for the receiver to install telecom services for the sender
  • LOI: Letter of Intent: a document outlining the general plans of an agreement between two or more parties before a legal agreement is finalized. A letter of intent is not a contract and cannot be legally enforced; however, it signifies a serious commitment from one involved party to another.
  • LSP/LCP: Losing Service Provider/Losing Carrier Provider: the communications provider from whom the customer is transferring
  • LSR: Local Service Request: the industry name for the order in which carriers submit to other carriers to initiate a port order of a single or multiple telephone numbers
  • MBN: Main Billing Number: a telephone number on a customer's account which some providers use to as a way to easily identify an account.
  • NBN: National Broadband Network (Australia): a national wholesale open-access data network which includes wired and radio communication components rolled out and operated by NBN Co, a Government-owned corporation
  • NTD: Number Transfer Department
  • PBX: Private Branch Exchange: a hardware system that handles routing and switching of calls between a business location and the telephone network
  • PIN: Personal Identification Number: a numeric or alphanumeric string that is used to authenticate a person to a system
  • PON: Purchase Order Number: a system generated order number assigned to port orders to easily identify individual requests
  • POTS: Plain Old Telephone Service: old-fashioned copper wires connected to a standard telephone that provides the power and connectivity to the telephone service provider's central switching system
  • POV: Pre-Order Validation: a request for information sent by the winning service provider to the the losing service provider in order to complete a porting request successfully
  • PRI: Primary Rate Interface: an end-to-end, digital telecommunications connection that allows for 23 concurrent transmissions of voice, data, or video traffic between the network and the user
  • Provider: Offers telecommunications services to customers typically governed by a service agreement
  • RFI: Request For Information (Canada): a document detailing all the legal ownership attributes of a phone number which includes items such as account number and service address
  • RIO: Code Carrier Identity Number (France): A unique three- or four-digit access identification code that is assigned for use with certain switched access services
  • Rollback/Snapback/Emergency Restore: Moving a TN back to the customer's active carrier within 24 hours of the port activation into RC
  • SIRET: The business registration number that serves as a geo-identifier for companies
  • Supplier: Wholesaler Provider
  • TF: Toll-Free: telephone numbers with distinct three-digit codes that can be dialed from landlines with no charge to the person placing the call
  • TN: Telephone Number
  • VAT: Value Added Tax ID
  • VoIP Voice Over Internet Protocol: a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line
  • WTN: Working Telephone Number: normally a subscriber's secondary line to the BTN
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