1. Navigate to Users > Agents in the left-hand navigation bar.
2. Locate or search for the agent.
3. Hover over the agent and click the Edit Identities or the person icon that appears at far right.
4. Select a channel from the channel dropdown list.
5. Select an identity associated with that channel.
6. Click the Add plus icon to assign the identity to the agent.
7. Add additional identities as needed.
8. Click Save.