The dashboard helps you keep track of metrics, goals, and SLAs. Dashboards are where you can access and configure widgets that can display different insights and KPIs that help you meet your contact center goals.
In addition, you can filter the dashboard activity based on channel, category, team, or agent, and select a time period for the data you view. You can customize the widgets in your dashboard with target indicators that you prefer. A target represents a goal for a particular measurement that is evaluated in the widget against the actual data.
The dashboard has three sections: