Setting up how company calls are handled in a single-level IVR
Last updated on March 11, 2022
If you’re an account admin with Auto Receptionist permissions, you can manage how the calls that reach your company phone number are handled with a single-level IVR. You can set this up by configuring your company’s IVR settings in the Admin Portal or RingCentral app.
Under Send call, select where to send incoming calls:
To company greeting: Send calls to a pre-recorded company greeting that can provide callers the option to connect to a specific extension or company operator.
To specific team member/extension: Send calls to one specified user in your company.
To multiple team members/extension: Send calls to multiple users in your company. You can choose to send calls to the users simultaneously, in a fixed order, or based on which user’s been idle the longest.
To voicemail: Send calls directly to a specific voicemail box.
To announcement: Send calls to a pre-recorded announcement that will disconnect the call upon completing the announcement.
Configure the remaining settings that appear under the Call routing section. These settings will vary depending on which option you choose under Send call.
Note: If you set up a Business hours schedule, be sure to set your call handling rules for Closed hours too.
Open the RingCentral mobile app. Sign in as an admin.
Tap More > Admin in the bottom menu.
Tap Phone system.
Go to Auto-Receptionist > Greeting & Company Calls.
Company Greeting: Plays a default or custom greeting to all callers. After the greeting is played, callers can dial the extension they’re trying to reach or press 0 to reach your company operator. Learn how