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Network requirements | Contact Center

Table of contents

This article provides the network requirements to ensure correct operation of Contact Center and its associated applications.
 
Note: This article does not apply to Engage customers.

1. Internet broadband access

  • 35 kbps bandwidth per workstation for data transport.
  • Less than 200 ms average round-tripping reply between workstation and RingCentral Contact Center servers
VoIP Bandwidth:
  • Based on the codec implementation
  • G.711 codec requires 88 kbps per simultaneous call
  • G.729 codec requires 40 kbps per simultaneous call
(For example, the number of simultaneous calls x codec kbps = total bandwidth needed)
Codec bandwidth use is bidirectional, so it is 88 up and 88 down simultaneously for a given G.711 call.

2. Whitelisting of domains, IP addresses, and ports

2.1 Firewall control

For security purposes, a firewall is usually present at the border of an enterprise network. For proper operation of the RingCentral endpoints, a set of TCP/IP firewall ports must be opened.

2.2 Whitelisting

Table 1 indicates the domains, IP subnets, and ports that may need to be whitelisted at the enterprise site to support the following RingCentral Contact Center applications:
  • Central:
    • HTTP Port 80 is optional and required only if support of HTTP is necessary. All requests will immediately redirect to HTTPS.
    • FTP is optional and required only if FTP is used to access cloud-stored files
  • ECHO:
    • FTP is optional and required only if FTP is used to upload and download files or surveys
  • IVR:
    • FTP and SFTP are optional and required only if the scripts make requests back to tenant resources and protocols.
  • Supervisor:
    • HTTP Port 80 is optional and required only if the support of HTTP is necessary. All requests will immediately redirect to HTTPS.
  • Support:
    • HTTP Port 80 is optional and required only if the support of HTTP is necessary. All requests will immediately redirect to HTTPS.
  • WFM Enterprise Web:
  • HTTP Port 80 is optional and required only if the support of HTTP is necessary. Requests will not redirect to HTTPS
Ensure IP's Allow list includes the Subnet IP's for the specific Contact Center deployment region:
  • EMEA: 35.156.38.1, 52.58.78.128
  • APAC: 52.64.174.99, 13.210.82.48
  • Americas: 52.89.35.204, 52.43.225.203
Table 1. Whitelisting of Domains, IP Addresses, and Port Numbers

Purpose

Application Protocol

IP Address

Destination Ports

API

HTTPS

Subnet IP

TCP\443

Central

HTTP

  Subnet IP

TCP\80 - Optional and required only if the support of HTTP is necessary. All requests will immediately redirect to HTTPS.

HTTPS

  Subnet IP

TCP\443

FTP

 

TCP\21 - Optional and required only if the support of FTP is necessary to access stored files.

Direct Data Access

HTTPS

  Subnet IP

TCP\443

ECHO

 

HTTP

  Subnet IP

TCP\80 - Optional and required only if the support of HTTP is necessary. All requests will immediately redirect to HTTPS.

HTTPS

  Subnet IP

TCP\443

FTP

  Subnet IP

TCP\20, 21, 22, 25 - Optional and required only if necessary to upload or download files or surveys.

Email

SMTP

Subnet IP

TCP\25 (also inbound)

Engage QM Screen Recording

-

207.166.105.75
207.166.105.76
207.166.105.77

UDP\506
TCP\62122

IVR

HTTPS

Subnet IP

TCP\80 - Optional for this product and is required only if the scripts make requests back to tenant resources and the protocols used.

HTTPS

Subnet IP

TCP\443


FTP

 

Subnet IP

TCP\21

SFTP

Subnet IP

TCP\22 - Optional for this product and is required only if the scripts make requests back to tenant resources and the protocols used.

MAX Agent

HTTPS

Subnet IP

TCP\443

QM Enterprise

Agent

HTTP

Subnet IP

TCP\80, 62001, 62020, 62075, 62185, 62515, 63280, 63301, 63304, 63305, 63333, 63336, 63344

HTTPS

Subnet IP

TCP\443, 2001, 30006, 30100, 61616, 62000, 62001, 62020, 62070, 62072, 62075, 62076-78, 62080-1, 62083, 62085, 62121, 62122, 62123-4, 62130, 62132, 62135-37, 62141, 62142, 62145, 62183-84, 62300, 62301, 62333, 62334, 62515, 62516, 63300, 63301, 63333, 63334, 63343

TLS

Subnet IP

TCP\2010, 2011, 5070-5090, 8020, 8731, 62048, 62051, 62062, 62065, 62069, 62074, 62079, 62082, 62084, 62089, 62112, 62125, 62134, 62140, 62143, 62155-56, 62186, 62321, 62628, 63100, 63112, 63220, 63250, 63302-03, 63361-66, 63101

SIP

Subnet IP

TCP\5060

-

Subnet IP

TCP\38210-38213

UDP\38210-38213

TCP\62002

UDP\62002

Some applications will redirect to HTTPS. Others do not and require HTTP.

Salesforce Agent

HTTPS

Subnet IP

TCP\443

Supervisor

HTTP

Subnet IP

TCP\80

HTTPS

Subnet IP

TCP\443

Support

HTTP

Subnet IP

TCP\80

HTTPS

Subnet IP

TCP\443

Studio

HTTPS

Subnet IP

TCP\443

Thin Agent

HTTPS

Subnet IP

TCP\443

WFM Enterprise RCP

HTTP

Subnet IP

TCP\80

JMS

Subnet IP

TCP\10093-13003

WFM Enterprise Web

HTTP

 

TCP\80 - Optional and required only if the support of HTTP is necessary. Requests will not redirect to HTTPS.

HTTPS

 

TCP\443

JMS

 

TCP\10093-13003

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