Home > Submitting your Porting order
Submitting your Porting order
Moving a phone number to RingCentral? Here's a step-by-step guide to ensure your number transfer goes smoothly.
Overview
Moving a phone number to RingCentral? Here are the basic things you need to know to ensure your number transfer goes smoothly.
If you are transferring more than 100 numbers from the same carrier, please let us know here as we assist with project-based porting. Your number must be active with your provider in order for it to be transferred to RingCentral. You may cancel your phone service after the transfer is complete.
The cost of negotiating the transfer of your number from your existing phone carrier is shouldered by RingCentral.
The information needed to port your number will be collected during order creation. This includes the number(s) you are porting, your account number (the account number is often different from your wireless phone number), the PIN/passcode on your account (if applicable) and the physical address the numbers are registered under (no PO Boxes).
Some carriers will require a copy of your recent phone bill, or other verification information. If this happens, we'll work with you to provide that information to the carrier and complete the porting process. Once we verify your order, we'll work with your existing carrier to port your number as quickly as possible.
Need help?
The Number Transfer Department can be reached via email at numbertransfer-uk@ringcentral.com.
Local Order Submission Steps
This article provides instructions on how to transfer a UK number to RingCentral via online account.
- Log in to the online account as Administrator.
- From the Quick Access homepage, look for the Phone Numbers category and click the Transfer Numbers link.
- The Transfer Numbers: Select Number Type dialog box appears, select Local Number if your account is UK based or International Number if your account is based in any other country than the UK.
- Select the Country and Number Type, then click Next. Depending on the country, you have the option to transfer geographic, non geographic, or a toll-free number.
- Enter your current service provider and their address (optional), then click Next.
- Answer the Pre-Check questions accordingly, then click Next.
Note: If you choose an option that can inhibit the port request, a caution will appear in yellow under the question with additional information. If red, the system will not allow the agent/customer to proceed further with the port request.
- If you are transferring a geographic number, enter your Billing Telephone Number (BTN). This is main number of the account with your current provider. If you want to transfer this number, tick the I want to transfer my Billing Telephone Number checkbox.
Note: After entering your billing telephone number (BTN) and checking the transfer BTN box (as pictured below), a popup will display all numbers entered for the port request. Leave the box unchecked if you do not want to transfer the BTN. However, there must be additional numbers in the box below the BTN field.
IMPORTANT: When porting multiple geographical numbers, ensure that the numbers are in the location, and are with the same service provider.
- A confirmation window will be displayed if the number is deemed as portable. Click Next.
- Take note of the details involving the duration of the number transfer process, then click Next.
- If you have an acting temporary number in RingCentral account meant to be replaced by the number you are transferring, click Select and choose the temporary number from the list. If you want to add the transferred number as an additional number to your account (fee details will be shown on the next screen), click Next.
- Enter all information exactly as your current service provider has on file. If needed, contact your current provider to ensure that information is accurate. For corrections, click the Back button. Otherwise, click Next.
- Name - Business name and person authorized to make changes to the account
- Service - Location where the numbers are active
- Others - Such as contact information, current and previous service providers
IMPORTANT: Please check the information you provided. It must match the information on the latest bill from the phone company from which you are transferring your toll-free number. Incorrect information will result in a drastic delay and/or rejection of your number port.
- During this process, you will need to upload the necessary documents to complete your porting request. Some carriers may require additional verification information. Please keep in mind that the order is not complete until the required documentation has been added to the case. If this happens, we will contact you.
- In the Additional Comments section, enter additional details on the space provided such as your preferred specific port date (no guarantee). If you are not transferring all of your phone numbers in the same Billing Account Number, list the remaining phone numbers and the action to be taken for each phone number (remain, disconnect, etc.).
In the Send Emails to section, enter the email address where you want all number porting notification emails to be sent (optional). If it is left blank, all notification emails will be sent to the system admin user. Click Next.
- Please upload your LOA as the system will not allow you to proceed further without it.
- Click Complete
- Our Number Transfer team will send your transfer request to your current service provider. Once the order is complete, you will receive an email stating that we have submitted the transfer request.
- After completing your request online, you can see the status of your request under Phone System > Phone Numbers >Transferred and Vanity > Transfer Orders.
- Click on the order in the Transferred and Vanity page to upload LOA and other required additional documents.
If the order receives a rejection, it will be shown on the Order Details section. Instructions on how to resolve the issue will be available in this section and sent via email. For more information, check these Helpful FAQs below.
Success!
We will place test calls to verify the calls are routing to the RingCentral network. Once the calls are routing via RingCentral correctly, we will notify you via email to confirm that your number(s) have ported successfully. If this is a project-based port, an agent will contact you directly via phone or email.
FAQs
This article answers the most frequently asked questions for number porting. Before you cancel an account, or simply just wish to move a phone number to, or from RingCentral, this article provides everything you need to know to make the transfer go smoothly.
Porting In
- What does "port my number" mean?
- Who owns my phone number?
- Is there a porting fee?
- What numbers can be ported to RingCentral?
- How long will porting take?
- What information is needed to port my number?
- When should I cancel my existing service?
- Does RingCentral cancel my previous service after the number transfers?
- Will my existing service work during the porting process?
- Can I transfer multiple numbers to RingCentral or do a bulk port?
- How do I check the status of my current number transfer?
- How will I know if there's a problem with my number transfer?
- When will my number be transferred?
- How soon can my number be activated after the transfer was completed?
- What letter will RingCentral utilize to transfer my telephone number from my current service provider?
- How do I know if my documents were already submitted to my provider?
- How do I cancel my number transfer request?
- I subscribed to a trial account with RingCentral but I want to port my number, is this possible?
- How do I reach the Number Transfer Department (NTD)?
- What should I do if I ported my number but am not receiving calls?
Porting Out
- Can I port my number out from RingCentral?
- Is there a fee to port my number out from RingCentral?
- Will my new carrier accept a phone number transferred from RingCentral?
- How do I port a number away from RingCentral?
- How long does porting out take?
- I'm porting out, why do I need to keep my account active?
- Can I cancel my port out order?
Answers
Porting in to RingCentral
1. What does "port my number" mean?
"Porting" simply means transferring your existing landline or cell phone number from one telephone service provider to another.
2. Who owns my phone number?
You own it! We simply take care of it for you. We "port in" your number from your current provider and maintain it. Under Ofcom's local number portability (LNP) rules, you are most often able to keep your number when you move or change phone companies.
3. Is there a porting fee?
The cost of negotiating the transfer of your number from your existing phone carrier is shouldered by RingCentral.
4. What numbers can be ported to RingCentral?
We can port most Freephone, NGN/Local and wireless phone numbers in the UK. * Subject to change.
5. How long will porting take?
Porting within EMEA (UK) will take 30+ business days. Don't worry, we'll keep you updated throughout the porting process, and we'll let you know once we have agreed on a firm porting date with your current carrier. You'll want to initiate the port before you cancel your account so as to not delay the process
6. What information is needed to port my number?
The information needed to port your number will be collected during order creation. That information includes: the number(s) you are porting, your account number and PIN#/Passcode (if applicable when porting a wireless number), and your physical address (no PO Boxes). Please make sure the information you submit during sign up matches the information your current provider has on file. Any discrepancies can delay the number porting process, including cancelling the account.
* Keep in mind that your losing provider may require the entire range/block of numbers to be ported. It is not standard practice for a carrier to provide service for a single number within the EMEA space.
7. When should I cancel my existing service?
Your service must remain active with your current provider throughout the number porting process. You will be notified by RingCentral once your number has successfully transferred and you will be able to cancel your service with your current provider at that time. RingCentral does not cancel your service on your behalf.
8. Does RingCentral cancel my previous service after the number transfers?
No. RingCentral does not cancel your previous service. You will need to cancel your previous service after your number has transferred. Transferring your phone number may cause your carrier to automatically cancel. Check with your current carrier.
9. Will my existing service work during the porting process?
Your existing service will work as is during the porting process as long as you do not make any account changes. Once your number has been transferred to RingCentral, your old service will no longer function. You may need to contact the old provider to cancel that account.
10. Can I transfer multiple numbers to RingCentral or do a bulk port?
You can start the transfer of as many numbers as you wish from within your account. If you plan on transferring more than 100 numbers in one submission to RingCentral from the same carrier, let us know here as we do project-based porting.
11. How do I check the status of my current number transfer?
Once you have completed your request online, you will be able to see the status of your request in the Transferred and Vanity tab under Phone Numbers.
12. How will I know if there's a problem with my number transfer?
If an information mismatch occurs, it will be indicated in the order details section of your portal if the order was submitted in the portal. Instructions on the issue and how to resolve it will be available in this section and emailed to the point of contact listed during submission.
If you have submitted a port project, the details will be emailed to the point of contact.
13. When will my number be transferred?
RingCentral will notify you through email once the release date is received from your current provider.
14. How soon can my number be activated after the transfer was completed?
Porting initiates between 9am and 5pm GMT Monday-Friday unless otherwise stated.
15. What letter will RingCentral utilize to transfer my telephone number from my current service provider?
When submitting a Number Transfer request in your online account, a Letter of Authorization (LOA) will be utilized by RingCentral.
16. How do I know if my documents were already submitted to my provider?
An email notification will be sent to you stating that we have submitted the number transfer request. Once you have completed your request online, you will be able to see the status of your request in the Transferred tab under Phone Numbers.
17. How do I cancel my number transfer request?
Send an email to numbertransfer-uk@ringcentral.com, indicate your RingCentral phone number, the number transfer request you wish to be cancelled and your reason for cancelling the request.
18. I subscribed to a trial account with RingCentral but I want to port my number, is this possible?
In order for you to own a particular number, the first requirement is a paid subscription. We can only port telephone numbers to an active and paid RingCentral account. Please upgrade your account to paid status before you initiate the porting process.
19. How do I reach the Number Transfer Department (NTD)?
The Number Transfer Department can be reached via email at numbertransfer-uk@ringcentral.com. Please allow for a response within 24 business hours.
20. What should I do if I ported my number but am not receiving calls?
You may need to contact the previous carrier of the number to remove the ported number from their database or switches. If all is fine with the previous carrier, you may call 0800 014 8091 for further assistance.
Porting out from RingCentral
1. Can I port my number out from RingCentral?
Yes! You can port your number out to the carrier of your choice at any time. There are no restrictions or fees to do so.
2. Is there a fee to port my number out from RingCentral?
RingCentral does not charge a port out fee, however your new provider may charge a porting fee. You will still be responsible for paying for your monthly service until the number port completes.
3. Will my new carrier accept a phone number transferred from RingCentral?
The majority of carriers will accept phone number transfers from RingCentral. Some mobile carriers have policies that only allow them to port in "wireless" phone numbers. RingCentral’s numbers are classified as "wireline" and that classification cannot be modified by RingCentral. Check with your new carrier first.
4. Can I port out a number to any phone?
When you port out a number, your RingCentral account will have the information you will need to port the phone number to your new carrier. This information is located under the Billing and Payment tabs on your RingCentral Online account. You will need to provide this account information to the new carrier to port to their service.
5. How long does porting out take?
Port out timing depends on the carrier or service provider you are porting to. They all have different install Service Level Agreements (SLAs). Please consult with your new carrier.
6. I'm porting out, why do I need to keep my account active?
The number will need to be in an active state during the port out process. Once the number has been ported away, you need to contact RingCentral Support to cancel your service and avoid any further charges.
7. Can I cancel my port out order?
Yes! RingCentral does not issue a cancellation order, this must be done by your new carrier.
Rejections
This article lists the various reasons why the number transfer request was rejected by your carrier.
After submitting a number transfer request, it may take a few days for your current service provider to respond to the request. Depending on the information you provided, they may either accept or reject the request. Listed below are the various reasons why your carrier might reject your number transfer request and the corresponding actions you can perform to address it
- Rejected for Hunting
- Rejected for Centrex
- Rejected for Partial Port
- Rejected for RingMaster/Distinctive Ring
- Rejected for Multiple or Pending Order
- Rejected for Number Mismatch
- Rejected for Incorrect Company Name
- Rejected for Illegible or Incomplete Document
- Rejected for Unauthorized Name/Signer
- Rejected for No Attached LOA or Copy of Bill (COB)
- Rejected for Incorrect PIN or PIN Number Required
- Rejected for Incorrect Account Number or Account Number Required
- Rejected for Account Freeze
- Rejected for Address Mismatch
- Rejected for Line Disconnected
- Rejected for Incorrect Billing Telephone Number (Main Number)
- Rejected for Incorrect Reseller Name
- Rejection: System Issues
- Rejection: Complex Order
Rejected for Hunting
A number transfer application may be rejected because a "Hunting/Hunt group" feature is activated on your account with the current provider. Remove this feature and resubmit your transfer request.
Line hunting or hunt group is a method of distributing phone calls from a single telephone number to a group of several phone lines. Specifically, it refers to the process or algorithm used to select which line will receive the call.
Hunt groups are supported by some PBX phone systems. Also, some phone companies will provide this feature for a small fee (see also: Centrex). In the tariffs of some telephone companies, one may obtain hunting for free, but forward on busy is a charged service.
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Select the number transfer order > click Submit.
Rejected for Centrex
A number transfer application may be rejected because a "Centrex" feature is activated on your account with the current provider. Remove this feature and resubmit your transfer request.
Centrex is a PBX-like service providing switching at the central office instead of at the customer's premises. Typically, the telephone company owns and manages all the communications equipment and software necessary to implement the Centrex service and then sells various services to the customer.
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Select the number transfer order > click Submit.
Rejected for Partial Port
A number transfer application may be rejected because there are multiple lines associated with your account with your service provider.
Send a list of all numbers associated with your account to RingCentral through email at numbertransfer-uk@ringcentral.com with the following details:
- Order ID
- Instructions
- I want to keep my remaining lines and service active with my current provider, or
- I want to disconnect all remaining lines and services including date (if there's one)
- List - List all your numbers associated with the numbers to be ported.
NOTE: Partial port is when your provider requires you to address your remaining lines/numbers and services (Data/T1 service).
Rejected for RingMaster/Distinctive Ring
A number transfer application may be rejected because a "Ring Master" feature is activated on your account with the current provider. Remove this feature and resubmit your transfer request.
Distinctive ring, marketed under a variety of names, is a service offered by a telephone company that establishes additional telephone numbers on the same line as an existing number, each number ringing with a distinctive ringing pattern. Typically, the original number rings with the standard ring pattern that is common to the nation where the line is connected. Regardless of what ringing pattern the called party hears, the calling party hears the standard ringing pattern.
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Select the number transfer order > click Submit.
Rejected for Multiple or Pending Order
Pending/Open order is an order in progress associated with the number to port or account that has not been posted, completed or cancelled.
It could be due to the following:
- Ongoing port in request going to another provider
- Change/update of records (Address, Company name, Authorized name)
- Upgrade/downgrade of service
- Added/removed account feature
Contact your service provider to cancel or complete the open order. Ask when it will be posted in their system before re-starting your Porting request.
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Select the number transfer order > click Submit.
Rejected for Number Mismatch
Number mismatch could mean the following:
- One or more numbers on the list does not match your providers list.
- The number was typed in error
- The number belongs to a different account
Contact your service provider or check your current copy of bill and validate the following:
- Do I have the correct list of numbers?
- Is the number under the billing telephone or account number correct?
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Select the number transfer order > click Submit.
You can send us an email at numbertransfer-uk@ringcentral.com.
Rejected for Incorrect Company Name
A number transfer application may be rejected because the name of the account holder (Company name for business accounts) does not match the name provided.
Contact your service provider or check your current copy of the bill and validate if the correct company name is in the order. Edit your request, enter the correct name in the highlighted field, and then click on the "Submit" button to resubmit your Transfer Request.
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Click the three dots next to the Download LOA button > Click Edit > Edit the required information > Click Next till the Edit Wizard is complete.
Rejected for Illegible or Incomplete Document
A number transfer application may be rejected because the attached Letter of Authorization was not signed, filled out, or the writing was illegible.
Download the LOA from your account, fill it, sign, and upload so that the Number Transfer request could be resubmitted.
To Resubmit: Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Click the three dots next to the Download LOA button > Click Upload LOA
Rejected for Unauthorized Name/Signer
A number transfer application may be rejected because the person listed on the request is not authorized to initiate a number transfer with your current service provider.
Contact your service provider and validate the name listed in their system to make changes. If the name is different from the original order,
- Local Number: Edit request > enter the name of the authorized person in the highlighted field > Click Submit.
- Toll-Free number: an updated Signed Letter of Agency is required
Rejected for No Attached LOA and Copy of Bill (COB)
A number transfer application may be rejected because your current service provider requires an attached LOA, and a recent copy of your bill. Upload a fully filled out LOA and a recent copy of your bill not more than 45 days old.
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Click the three dots next to the Download LOA button > Click Upload CoB and Upload LOA
Rejected for Incorrect PIN or PIN is Required
A number transfer application may be rejected because the PIN you provided does not match the number on file with your current service provider, or you didn't provide one.
PIN (Personal Identifier Number): You can get this number from your service provider. This is required if you are transferring mobile numbers. PIN can also be your account Passcode or Password that you set up with your provider.
Contact your service provider and validate if you have the correct PIN, Passcode, or Password. We highly recommend setting up a new PIN (for mobile numbers only) if you get this type of rejection.
Check the PIN number associated with the number you are porting, edit the request, and enter the number in the highlighted field.
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Click the three dots next to the Download LOA button > Click Edit > Edit the required information > Click Next till the Edit Wizard is complete.
Rejected for Incorrect Account Number or Account Number is Required
A number transfer application may be rejected because the Account Number you provided does not match the number on file with your current service provider, or you didn't provide one.
The Account Number is your service reference number that you get from your provider. This is required if you are transferring mobile numbers. Contact your service provider or check your copy of your bill and validate if you have the correct Account Number.
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Click the three dots next to the Download LOA button > Click Edit > Edit the required information > Click Next till the Edit Wizard is complete.
Rejected for Account Freeze
A number transfer application may be rejected because your current service provider placed a freeze on the transfer ability of your number. The freeze must be removed from your account in order to complete your Transfer Request.
Contact your service provider to resolve the issue.
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Click the box that says "I confirm the resolution of the freeze" > Click Submit.
Rejected for Address Mismatch
A number transfer application may be rejected because the service address you provided does not match the address on file with your current service provider.
Contact your service provider and verify the address that they have on file. The address required is the actual state and city where the number is located as porting is based on geographical area code.
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Click the three dots next to the Download LOA button > Click Edit > Edit the required information > Click Next till the Edit Wizard is complete.
Rejected for Line Disconnected
A number transfer application may be rejected because the number has been disconnected with your service provider. The number must remain active during the transfer process in order for your Transfer Request to be completed.
Reason for this type of rejection:
- One or more numbers to port is disconnected or has been issued a disconnect order
- One or more numbers to port is currently unassigned or unable to locate on your provider's billing records.
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Click the box that says "I confirm the resolution of the freeze" > Click Submit.
To resolve:
- Contact your service provider and re-instate the number back to active and working state.
- Contact your service provider and verify if the number is accounted for under your account.
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Click the box that says "The account was reactivated." > Click Submit.
Rejected for Incorrect Billing Telephone Number (Main Number)
A number transfer application may be rejected because the billing telephone number you provided does not match the number on file with your current service provider. Contact your service provider or refer to your copy of your bill and validate if you have the correct NDI.
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Click the three dots next to the Download LOA button > Click Edit > Edit the required information > Click Next till the Edit Wizard is complete.
NOTE: If the initial BTN provided is incorrect, let us know via email at numbertransfer-uk@ringcentral.com
Rejected for Incorrect Reseller Name
A number transfer application may be rejected because your current service provider has a reseller on file that was not listed in your request. Contact your current service provider to obtain the name of the reseller from whom the service provider received the number. You can also refer to the copy of your bill and verify if the provider name is correct.
NOTE: This is required for Canadian Local Numbers.
To restart your number transfer order, go to Admin Portal > Phone System > Phone Numbers > Transferred and Vanity > Click the three dots next to the Download LOA button > Click Edit > Edit the required information > Click Next till the Edit Wizard is complete.
Rejection Due to System Issues
The number transfer request was rejected because a problem has occurred between Systems (Carrier to carrier). No need for you to do anything as this is handled by our Processing team and will reach out to you if additional information is needed.
If you get this notice, please be advised that the process may take longer than usual (additional 5 business days).
Rejection Due to Complex Order
The number transfer request was rejected by your current service provider. Your order requires manual processing due to the complexity of the system where the number is attached to.
No need for you to do anything as this is handled by our Processing team, and will reach out to you if additional information is needed.
If you get this notice, please be advised that the process may take longer than usual (additional 10 business days).
Acronyms
| ACCT | Account or Account Number: a unique numeric or alpha-numeric identifier for an account |
| BBL | Basic Business Line: provides a customer with a one or more analog, voice-grade telephonic communications channel that can be used to place or receive one call at a time. |
| BTN | Billing Telephone Number: the main number on a customer's account |
| Carrier | All entities that provide some form of telecommunication services (fixed and/or mobile; voice and/or data) as their primary business to consumers, enterprises, governments and other telecom service providers |
| CIF | Certificado de Identificación Fiscal (Spain): the tax ID number that identifies a company or legal entity |
| CSR | Customer Service Record (US): a document detailing all the legal ownership attributes of a phone number which includes items such as account number and service address |
| DDI | Direct Inward Dial (Europe & Oceania): a telephone service that allows a phone number to ring through directly to a specific phone at a business instead of going to a menu or a queue and needing to dial an extension |
| DID | Direct Inward Dial (US & Canada): a telephone service that allows a phone number to ring through directly to a specific phone at a business instead of going to a menu or a queue and needing to dial an extension |
| DOD | Direct Outward Dial: a service of a local phone company (or local exchange carrier) that provides a block of telephone numbers for calling into a company's private branch exchange (PBX) system |
| eLOA | Electronic Letter of Authorization: auto-filled LOA generated only in Admin Portal orders |
| FOC | Firm Order Confirmation/Commit: a confirmation from a current service provider that the order to port a telephone number will be fulfilled and on a specified date |
| ISDN | Integrated Services Digital Network: a technical standard and design philosophy for digital networks. ISDN provides high-speed, high-bandwidth channels to every subscribers on the public switched telephone network, achieving end-to-end digital functions with standard equipment interface devices |
| LAC | Local Area Code (US & Canada): a 3-digit number that serves as the the identifier for a geographic region |
| LNP | Local Number Portability: also known as number portability and number porting, enables end users to keep their telephone number when switching from one telecommunications service provider to another. |
| LOA | Letter of Authorization: a document or form that is exchanged between telecom companies, or between a customer and a telecom company, granting permission for the receiver to install telecom services for the sender |
| LOI | Letter of Intent: a document outlining the general plans of an agreement between two or more parties before a legal agreement is finalized. A letter of intent is not a contract and cannot be legally enforced; however, it signifies a serious commitment from one involved party to another. |
| LSP/LCP | Losing Service Provider/Losing Carrier Provider: the communications provider from whom the customer is transferring |
| LSR | Local Service Request: the industry name for the order in which carriers submit to other carriers to initiate a port order of a single or multiple telephone numbers |
| MBN | Main Billing Number: a telephone number on a customer's account which some providers use to as a way to easily identify an account. |
| NBN | National Broadband Network (Australia): a national wholesale open-access data network which includes wired and radio communication components rolled out and operated by NBN Co, a Government-owned corporation |
| NTD | Number Transfer Department |
| PBX | Private Branch Exchange: a hardware system that handles routing and switching of calls between a business location and the telephone network |
| PIN | Personal Identification Number: a numeric or alphanumeric string that is used to authenticate a person to a system |
| PON | Purchase Order Number: a system generated order number assigned to port orders to easily identify individual requests |
| POTS | Plain Old Telephone Service: old-fashioned copper wires connected to a standard telephone that provides the power and connectivity to the telephone service provider's central switching system |
| POV | Pre-Order Validation: a request for information sent by the winning service provider to the the losing service provider in order to complete a porting request successfully |
| PRI | Primary Rate Interface: an end-to-end, digital telecommunications connection that allows for 23 concurrent transmissions of voice, data, or video traffic between the network and the user |
| Provider | Offers telecommunications services to customers typically governed by a service agreement |
| RFI | Request For Information (Canada): a document detailing all the legal ownership attributes of a phone number which includes items such as account number and service address |
| RIO Code | Carrier Identity Number (France): A unique three- or four-digit access identification code that is assigned for use with certain switched access services |
| Rollback/Snapback/Emergency Restore | Moving a TN back to the customer's active carrier within 24 hours of the port activation into RC |
| SIRET | The business registration number that serves as a geo-identifier for companies |
| Supplier | Wholesaler Provider |
| TF | Toll-Free: telephone numbers with distinct three-digit codes that can be dialed from landlines with no charge to the person placing the call |
| TN | Telephone Number |
| VAT | Value Added Tax ID |
| VoIP | Voice Over Internet Protocol: a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line |
| WTN | Working Telephone Number: normally a subscriber's secondary line to the BTN |
- ACCT: Account or Account Number: a unique numeric or alpha-numeric identifier for an account
- BBL: Basic Business Line: provides a customer with a one or more analog, voice-grade telephonic communications channel that can be used to place or receive one call at a time.
- BTN: Billing Telephone Number: the main number on a customer's account
- Carrier: All entities that provide some form of telecommunication services (fixed and/or mobile; voice and/or data) as their primary business to consumers, enterprises, governments and other telecom service providers
- CIF: Certificado de Identificación Fiscal (Spain): the tax ID number that identifies a company or legal entity
- CSR: Customer Service Record (US): a document detailing all the legal ownership attributes of a phone number which includes items such as account number and service address
- DDI: Direct Inward Dial (Europe & Oceania): a telephone service that allows a phone number to ring through directly to a specific phone at a business instead of going to a menu or a queue and needing to dial an extension
- DID: Direct Inward Dial (US & Canada): a telephone service that allows a phone number to ring through directly to a specific phone at a business instead of going to a menu or a queue and needing to dial an extension
- DOD: Direct Outward Dial: a service of a local phone company (or local exchange carrier) that provides a block of telephone numbers for calling into a company's private branch exchange (PBX) system
- eLOA: Electronic Letter of Authorization: auto-filled LOA generated only in Admin Portal orders
- FOC: Firm Order Confirmation/Commit: a confirmation from a current service provider that the order to port a telephone number will be fulfilled and on a specified date
- ISDN: Integrated Services Digital Network: a technical standard and design philosophy for digital networks. ISDN provides high-speed, high-bandwidth channels to every subscribers on the public switched telephone network, achieving end-to-end digital functions with standard equipment interface devices
- LAC: Local Area Code (US & Canada): a 3-digit number that serves as the the identifier for a geographic region
- LNP: Local Number Portability: also known as number portability and number porting, enables end users to keep their telephone number when switching from one telecommunications service provider to another.
- LOA: Letter of Authorization: a document or form that is exchanged between telecom companies, or between a customer and a telecom company, granting permission for the receiver to install telecom services for the sender
- LOI: Letter of Intent: a document outlining the general plans of an agreement between two or more parties before a legal agreement is finalized. A letter of intent is not a contract and cannot be legally enforced; however, it signifies a serious commitment from one involved party to another.
- LSP/LCP: Losing Service Provider/Losing Carrier Provider: the communications provider from whom the customer is transferring
- LSR: Local Service Request: the industry name for the order in which carriers submit to other carriers to initiate a port order of a single or multiple telephone numbers
- MBN: Main Billing Number: a telephone number on a customer's account which some providers use to as a way to easily identify an account.
- NBN: National Broadband Network (Australia): a national wholesale open-access data network which includes wired and radio communication components rolled out and operated by NBN Co, a Government-owned corporation
- NTD: Number Transfer Department
- PBX: Private Branch Exchange: a hardware system that handles routing and switching of calls between a business location and the telephone network
- PIN: Personal Identification Number: a numeric or alphanumeric string that is used to authenticate a person to a system
- PON: Purchase Order Number: a system generated order number assigned to port orders to easily identify individual requests
- POTS: Plain Old Telephone Service: old-fashioned copper wires connected to a standard telephone that provides the power and connectivity to the telephone service provider's central switching system
- POV: Pre-Order Validation: a request for information sent by the winning service provider to the the losing service provider in order to complete a porting request successfully
- PRI: Primary Rate Interface: an end-to-end, digital telecommunications connection that allows for 23 concurrent transmissions of voice, data, or video traffic between the network and the user
- Provider: Offers telecommunications services to customers typically governed by a service agreement
- RFI: Request For Information (Canada): a document detailing all the legal ownership attributes of a phone number which includes items such as account number and service address
- RIO: Code Carrier Identity Number (France): A unique three- or four-digit access identification code that is assigned for use with certain switched access services
- Rollback/Snapback/Emergency Restore: Moving a TN back to the customer's active carrier within 24 hours of the port activation into RC
- SIRET: The business registration number that serves as a geo-identifier for companies
- Supplier: Wholesaler Provider
- TF: Toll-Free: telephone numbers with distinct three-digit codes that can be dialed from landlines with no charge to the person placing the call
- TN: Telephone Number
- VAT: Value Added Tax ID
- VoIP Voice Over Internet Protocol: a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line
- WTN: Working Telephone Number: normally a subscriber's secondary line to the BTN