Release Notes > Office Admin Tools
Release Notes

Office Admin Tools

Release Date: 2/1/2020
What's New
  • Adoption & usage enhancements
    • The report offers usage data in a searchable, user-level table. Admins can now also download the report to help with any adoption programs they might be running.
  • Live Reports enhancements
    • A ringing status has been added to Queue Monitor and Agents Count widgets under Live Reports. This offers queue supervisors added granularity on each step of a call in a queue.
Release Date: November 2019
What's New
  • Adoption & Usage Analytics
    • This new feature will give admins better visibility into RingCentral usage across their organization, departments, and sites. They can deep dive into usage data to identify areas of improvement and determine ways to enable their users to fully utilize the RingCentral platform.
  • Quality of Service (QoS) and device status alerts
    • With this new analytics feature, admins can now set up fully customizable alerts to receive proactive notifications of call quality and device status issues that may impact their organization.
Call handling
Release Date: 2/1/2020
What's New
  • Consolidated Fax Reporting
    • A call log enhancement will now show a consolidated incoming faxes. Incoming faxes received from the same phone number, within a configurable time frame, will be grouped together as a single record making it easy to see related faxes.
Release Date: November 2019
What's New
  • Shared Line Caller ID Enhancements
    • Users who make calls using Shared Lines from their personal phones will be able to present an extension number to the called party for easier identification. Additionally, users can select one of the direct lines in a Shared Line Group and assign it as the entire group’s Caller ID.
  • Copy Call Queue Settings
    • Users will be able to copy settings from an existing call queue when creating a new call queue, making setup easier and faster.
  • Call Queue Manager Selection from User List (Beta)
    • This new process allows admins to assign multiple users to serve as managers of a call queue. Call queue managers can also be assigned different permission levels (full access and members only) and login to manage queues using their own credentials.
Release Date: August 2019
What's New
  • Dynamic conferencing
    • Users with call delegation permissions, such as Executive Assistants, who need to manage conference calls on behalf of another user, will be able to manage participants of active conference calls (add/remove, mute/unmute), invite other participants, or add new participants directly to the conference.
  • Shared line enhancement
    • Admins will be able to provision an executive’s line to the hard phones of one or more executive assistants, allowing them to manage calls on the executive’s behalf. 
  • Persist enhancement
    • RingCentral Persist will support RingCentral Phone for Desktop and common phones. Customers who have multiple gateways in a physical location can now create and manage gateway groups to enable extension-extension calls between users. Users can dial 611 during an outage to reach RingCentral Customer Support over PSTN. In addition to some administrative improvements (syslog, trigger reboot/resync, and e.164 format support), support has been added for four new countries:  Australia, Ireland, France, and the Netherlands.
Release Date: May 2019
What's New
  • RingCentral Persist
    • In the case of an internet outage, RingCentral Persist will allow users to still make calls and access emergency services.
  • Configurable Call Queue Display
    • Administrators now have more flexibility when configuring call queue settings to give agents more context on incoming calls. Options include the ability to assign names to each direct number associated with a call queue and customize which information is displayed across hard phones and softphones.
Release Date: February 2019
What's New
  • Enterprise Dial Plan
    • Max Extension Length (8 digit) – customers requiring a larger dial plan will be able to increase extension lengths from 6 to 8 digits. Multi-site customers can also configure longer site codes and short extensions.
    • Outbound Call Prefix – an optional setting allowing users to dial a single digit to distinguish between dialing internal vs external numbers.
    • Site Codes Template – A new template will be available for site code setup which will allow dial plan changes to be completed offline and implemented quickly after upload.
Release Date: November 2018
What's New
Admin Portal/My Extension
Release Date: 5/1/2020
What's New
  • Robocall blocking
    • In this release, updates will be made to the overall layout and navigation of the RingCentral Admin Portal. Updates include updated cascading menus, customizable tables, and more intuitive overall navigation.
  • Admin Portal Updates
    • In this release, updates will be made to the overall layout and navigation of the RingCentral Admin Portal. Updates include updated cascading menus, customizable tables, and more intuitive overall navigation.
  •  RingCentral Conference Reset
    • As an added security measure, admins will be able to reset and regenerate conference host and participant codes for RingCentral audio conferences.
  • Spoofed Caller-ID Detection
    • RingCentral will soon have the ability to verify the authenticity of the Caller ID on inbound calls in order to cut down on robocalls with spoofed numbers.
  • Call Queue Select Manager from User List
    • This enhancement will allow admins to assign multiple users as the managers of a call queue.
Release Date: February 2020
What's New
  • Presence Templates
    • New presence templates within the admin portal will allow admins to use template functionality to manage their user’s presence.
  • Profile phone number display
    • Select what number users will see displayed on their profile, whether it’s a main number with extension or direct number.
  • Site number as caller ID
    • Customers who have distributed locations will be able to set local site number as the outbound caller ID and apply it to multiple users using Templates.
  • Consistent number type
    • Number type as shown in the online Admin Portal will be redefined to be consistent with different endpoints.
  • Prevent onboarding notifications
    • Onboard new users without them receiving notifications, if you wish to roll out in phases, or to provide your own onboarding communications. 
  • Updated navigation in Admin Portal
    • More streamlined navigation and improved table usability.
Release Date: November 2019
What's New
  • Meetings in Top-level Navigation Menu
    • Admins will be able to access RingCentral Meetings settings and configurations through the top-level navigation within the Admin Portal.
  • Password Setting Improvements
    • An improved user interface for setting Password/PIN will show password criteria in a persistent manner and indicate which rules have been met or not. It will also allow users to view what they’ve typed into form fields.
  • User Table Improvements
    • In the User Table inside of Admin Portal, admins will be able to expand the table and also adjust column widths. 
  • Table Filter Reorganization
    • Advanced filters within tables have been organized under an additional section (“More”), allowing the user to focus on the primary actions for the page and making for a cleaner and simpler look and feel.
  • AppCues Walkthroughs
    • The RingCentral Admin Portal is complex so we’ve teamed up with AppCues to display walkthroughs and tips to empower users and admins.
  • Call Recording Icon
    • A new visual indicator in Call Log & Messages will denote any calls that were too short to be recorded (less than 500ms).
  • 911 Notifications
    • There will be a new ability to send notifications by text message and/or email to a predefined list of recipients when 911 is dialed by any user on an account.
  • Automatic Call Recording
    • Admins will be able to enable automatic call recording during the user activation process. 
  • Download all Phone Numbers
    • Admins will have the ability to download all of their numbers in CSV format from the Phone Numbers tab in the Admin Portal. 
  • Add “Site” to Templates
    • Admins who set up users will be able to leverage a new site option in Limited Extension and User templates to simplify the setup process. 
  • Call Log Fax Results Codes
    • A new designation will be available in the call log for voice calls made to fax only numbers.
  • Audit Trail
    • Admins can use the new “Audit Trail” to monitor billing changes for purchases, deletes, and plan upgrades or downgrades made from the Admin Portal.
Release Date: August 2019
What's New
  • Admin user activation
    • Admins will be able to configure unique email addresses for users and set up a password/PIN/SQA on their behalf. 
  • Improve account lockout
    • For admins who need to help their end-users resolve account lockout issues, this feature will help them unlock accounts without a password change.
  • Billing page enhancements
    • The new billing pages will make it much easier to find important billing information and enables users to drill down into specific details.
  • Email sync from user details to notifications basic settings
    • This feature will automatically sync the email from User Details to the Notifications Basic Settings email box. This means that users can receive voicemails, SMS, and other notifications without an admin having to manually change the data in multiple places.
  • Fax cover page callback number
    • This feature will enable users to customize the Phone Number (a.k.a. voice callback number) on the cover page of outbound faxes. 
  • Admin portal UI update
    • We’re excited to announce a more modern and intuitive user interface in our admin portal that will provide a better user experience and accessibility support.
  • Status site access
    • Admins will be able to access our real-time status site directly from the admin portal tool menu. In addition, admins will be able to sign any RingCentral user up for email and/or SMS notifications about service impacting issues. 
  • New templates
    • An improved layout and user experience for templates will be rolled out, and new templates will be available.
Release Date: May 15, 2019
What's New
  • Enhanced QoS reporting
    • Additional data points about network type, CPU, and RAM for calls made from the RingCentral mobile app will now be available within the Analytics Portal.
  • Reorganized tools menu
    • The tools menu within our Admin Portal has been reorganized to be more intuitive and make it easier for both admins and users to find what they’re looking for.
Release Date: February 2019
What's New
  • Trust Site
    • An updated status page increases transparency by allowing customers to view service status across the RingCentral platform without logging in. Visitors will be able to view what services are impacted by feature and region.
  • Links to Analytics Portal
    • Users will now be able to access the Analytics Portal directly from the RingCentral desktop and mobile apps.
  • Accessibility support
    • Additional accessibility support includes screen reader voice readout and keyboard navigation across both the Admin Portal and RingCentral Phone app. Available for all RingCentral users, including Office, Professional, and Fax.
  • Audit Trail enhancements
    • Audit Trail now tracks changes made to call queue settings in addition to allowing admins to troubleshoot issues and capture other changes made by users that affect their systems.
  • New job title field in User Details
    • The new field will be available in the User Details section of web administration. End users will have the ability to edit their job title and admins can sync users’ job titles from Active Directory to RingCentral.
  • Custom fields
    • New custom fields allow company administrators to create fields in User Details which can be used to store company-specific data, unique identifiers, etc.
  • Bulk device update
    • This update provides the ability to configure the settings of multiple IP devices in a single file upload.
  • Welcome email options
    • Admins now have more options when sending onboarding emails, including:
Release Date: November 2018
What's New
  • Enhanced Analytics Portal
    • A new Analytics Portal consolidates existing reporting tools into one easy-to-use experience with faster performance, over 30 new metrics, and data visualizations. Key reports include device status, call performance, quality of service, and more.
  • Enforced Single Sign-On option
    • IT admins will have the option to enforce SSO as the only way users can authenticate while using all RingCentral services.
  • TLS v1.0 and v1.1 Deprecation
    • Browsers and devices attempting to connect to RingCentral servers using a TLS v1.0 or TLS v1.1 connection will now be rejected to protect customer privacy and align with industry standards. Available for all RingCentral users, including Office, Pro, and Fax.
  • Audit Trail
    • Enhanced to track RingCentral app admin settings changes including adding or removing of administrators, company settings, data retention policy, and compliance export permissions.
  • Admin Account UI refresh
    • Ongoing effort to give you a more consistent user experience. Available for all RingCentral users, including Office, Pro, and Fax.
  • Call Log –  Now easier to search, select date, call direction, call type filters, and delivery settings – in both simplified and detailed view.
  • Number Porting – Enhanced interface and added flexibility to modify existing numbers.
  • Payment method – improved layout for readability.
  • Cost Center Management – Improved interface for better user experience viewing choices and context.
Bug Fixes
  • Fixed errors that occurred when saving and applying User Templates that were created in earlier releases.
Phones and Devices
Release Date: 5/1/2020
What's New
  • New phones available
    • Avaya J139, J169, J179 phones are now available, with J159, J100 Expansion Module, and B199 being added late in Q2 2020.
  • Cisco CP6821 & CP8851 phones will be available for both domestic and international
Release Date: August 2019
What's New
  • Polycom phones
    • The latest Polycom VVX150, VVX250, VVX350, and VVX450 models provide enhanced functionality and better displays at a lower price compared to previous models. 
  • Yealink phones
    • The Yealink T48S phone offers a large touch screen that makes switching between pages and applications swift, easy, and convenient. The Yealink W60P offers increased performance and noise reduction with an updated W60B base station.
  • Polycom OBi302 ATA
    • New Polycom OBi302 ATA voice adaptor connects home office, business analog phones, and fax to VoIP services.
Release Date: February 2019
What's New
  • Display called party name
    • Hard phones will display the name assigned to the dialed extension, allowing users to see if they dialed the right person/extension.
  • Caller ID for Shared Lines and Presence
    • Hard phones will show Caller ID name when a call on hold is picked up via Presence or Shared Line Group.
Release Date: November 2018
What's New
  • New Polycom Trio 8500 phone
    • A cost-effective conference phone ideal for small to midsize conference and huddle rooms.
  • Yealink firmware update (
    • Update for Yealink T42S and T46S phones to fix critical bugs and provide support for shared lines. Impacted customers will receive additional maintenance window pre-notification.
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