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Setting up your voicemail greeting

Last updated on March 11, 2022
When a caller reaches your voicemail, you can set it up so they hear either the RingCentral default greeting or a custom one.
Where do you want to set up your voicemail greeting? 
Desktop & web
Mobile
Admin Portal
  1. Open the RingCentral app on your desktop or web browser.
  2. Go to Settings > Phone in the left navigation bar. 
  3. Next to Voicemail, click Edit.
Click Edit
  1. By default, your voicemail greeting will apply 24/7. If you want different greetings for Work hours and After hours, click Edit schedule
  2. Click Play to listen to your current greeting.   
  3. Click Edit if you want to record a custom greeting. Learn how
Edit Voicemail greeting
  1. If you want to erase your custom greeting and use the default greeting, click Reset to default
  2. Click Save.
  1. Open the RingCentral mobile app. 
  2. Tap your profile picture in the top left corner.
  3. Tap Phone > Voicemail.
Tap Phone
Tap Voicemail
  1. By default, your voicemail greeting will apply 24/7. If you want different greetings for Work hours and After hours, click Set schedule and configure your schedule. 
  2. Choose which greeting you want to use. Click Default to use the standard greeting or Custom to record your own greeting. 
  3. Click Play to listen to your current greeting.  
Click play
  1. To record a new greeting, Click Record new greeting. Tap the red button to start your recording. Tap it again to stop recording.
Record new greeting
  1. When you're ready to save your custom recording, tap Save in the top right corner.

Setting your own voicemail greeting

  1. Go to the Admin Portal and sign in. If you’re an admin, click Admin Portal > My Extension in the top right.
My Extensions
  1. Click Settings in the top menu.
  2. Select Call Forwarding and Voicemail.
Call Forwarding and Voicemail
  1. Under Work Hours, scroll down to Missed Calls. From the dropdown list, select Send to voicemail.
  2. Click Play to listen to your current greeting.   
  3. Click Edit if you want to record a custom greeting. Learn how
Edit to record a custom greeting
  1. If you want to remove your custom greeting and use the default greeting, click Edit, then select Default
Edit work hours
  1. By default, voicemails are saved in your voicemail box. To save your voicemails in a different voicemail box, select Specific Extension under Select voicemail box and choose from the list of extensions. 
  2. Click Save.

Setting a voicemail greeting for someone else

  1. Go to the Admin Portal and sign in.
  2. Go to Users > Users with Extensions.
  3. Click on the user's name (don’t check the box next to the user’s name). 
  4. Select Call Forwarding and Voicemail.
Select Call Forwarding and Voicemail.
  1. Under Work Hours, scroll down to Missed Calls and select Send to voicemail from the dropdown. 
  2. Click Play to listen to your current greeting.
  3. Click Edit if you want to record a custom greeting. Learn how
Click Edit if you want to record a custom greeting
  1. If you want to remove your custom greeting and use the default greeting, click Edit, then select Default
  2. By default, voicemails are saved in that user’s voicemail box. To save their voicemails in a different voicemail box, select Specific Extension under Select voicemail box and choose from the list of extensions. 
  3. Click Save.
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